About Us

We are a passionate eCommerce retailer dedicated to offering Australia's widest range of high quality toys, specialised games and therapeutic resources. Located in Melbourne's inner north, our family owned business provides hospitals, schools, therapists and families with products that assist in the education, development and enjoyment of children and young adults.

We are looking for an enthusiastic, detail-oriented, and highly organised Product & Sales Coordinator to join our tight knit team to support our day to day operations, and play a major role in the continued growth of our business.

Position Overview

This role has touch points across our entire business, with plenty of variety. Working directly with the owner you will be responsible for maintaining our product range and our relationships with current and new suppliers. You will also provide support to our customer service team and retail store (located within our warehouse) engaging with our customers across multiple platforms.

Key Responsibilities:

Product Catalog Management: Oversee the entire product lifecycle, from onboarding and ordering new items, to removing discontinued products and everything in between. This also includes management of marketplace retailers like Amazon and eBay.

Inventory Management: Ordering and receiving stock from our suppliers, and managing those relationships.

Sales & Performance Analysis: Monitor product performance, sales trends, and customer feedback. Providing reports and analysis to guide product related decisions and inventory planning.

Customer Service: Engage with our customers via email, text, phone and in person. Processing orders and payments.

About You

Tertiary qualification in Business, Marketing, Supply Chain Management, or related field

1-2 years of experience in a product, eCommerce, specialised retail or a related role

A friendly disposition, practical attitude and communication skills are an absolute must

Ability to work collaboratively, eagerness to learn, and juggle multiple commitments and deadlines

Proficient in Microsoft Office Suite, Google Suite, and experience with eCommerce platforms (Shopify, Commerce Cloud)

Applications close Friday 18th of July at 5pm AEST. Only successful applicants will be contacted. This is a fulltime role and is only available to those permitted to work full time in Australia.

If you believe you would add value to our business and this role has something to offer you, please email your CV along with a short introduction of yourself to [email protected].