Customer Service Administrator

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• Full time permanent role
• Working from home with 1 day per week in the office
• Busy admin role supporting our client experience!

The opportunity

We have an exciting opportunity for a Client Services Administrator to join our team on a full-time permanent basis. Work 4 days per week from home and 1 day from Silverchain House. Whilst reporting directly to the Community Care Manager, you will support a positive client experience by providing operational support at the service centre to staff and clients to manage client wellbeing.

Key responsibilities

• Review, organise and update new and changing client referrals
• Timely preparation and maintaining of new client files and support plans
• Implementing support plans to ensure quality care is delivered in accordance with client needs, contractual obligations and current policies and procedures
• Organising the Care Team Leader's client visits and appointments
• Working with the team to reduce the clients on hold and ensure that we are meeting the clients' expectations
• Prepare client files and documentation for non-clinical file reviews and other audits as required
• Assisting new employees with their onboarding, training schedules and orientation
• Liaising with clients in relation to Fee for Service and Veteran's Home Care enquires

About you

You will have a strong background in administration and in addition to this:

• An understanding of technology and a high attention to detail
• The ability to prioritise tasks and work effectively alone and in a team environment
• A high level of organisational and time management skills
• Demonstrated experience in being first point of contact for clients and the ability to multi-skill and work under pressure whilst maintaining composure and professionalism
• Communication skills to be able to listen and interact with a variety of people including clients, their carers, family members, staff and volunteers with varying needs and requests
• Your previous experience in a similar role is essential

Benefits

• Competitive hourly rate+ super+ the ability to packaging of up to $18,550
• Extensive orientation and on-the-job training
• Comprehensive health and wellbeing resources and support (including 4 annual mental health service sessions for you and your family)
• Exclusive fitness and health insurance discounts (12% discount with HBF)
• Paid parental leave of 12 weeks
• Leave loading payment
• Subsidised gym membership with participating gym partners

How to apply

To submit your application, and to view a copy of the Position Description, click ‘Apply'.