Your New Company

This a fantastic opportunity within the VTMS (Vehicle Traffic Management Services) team for a Customer Service Officer.

Working with our client is an opportunity to partner with the clinical workforce and make a positive impact to the experience of patients and visitors in their care. ​Their employees are their greatest asset and are committed to fostering an environment where every individual can thrive, grow and contribute to the collective success.

Your New Role

Reporting to the VTMS Manager, the Customer Service Officer is committed to providing a professional, customer focused and welcoming service to all individuals. This will be achieved in a friendly and respectful manner which will allow us to provide excellent customer service to all hospital users. The purpose of this role is to perform the day to day
operations of the Parking Customer Service by providing assistance to Hospital staff with enquiries
and requests for information.

This position will be an initial full time 6 month contract with a high possibility of extension.

Your Responsibilities:

• Fulfil the accountabilities of this role in accordance with the Admin Guide.
• Understand and follow the policies and procedures of SERCO and the Customer Service team.
• Report identified risks.
• Assist with enquiries relating to staff car parking at the hospital.
• Escalate issues to the VTMS Manager as appropriate.
• Any other duties as requested by management.

Skills & Experience:

• Strong Customer Service focus.
• A high standard or communication skills, written, spoken and listening.
• Professional personal presentation
• Ability to work unsupervised.
• Attention to detail and accuracy.
• Ability to deal with difficult customers.
• Demonstrated experience working within a customer orientated environment.

Benefits to You:

• $35-45 PH + super (depending on experience)
• 6 month contract with the chance of extension.
• Amazing work life balance with Monday - Friday hours.
• Be part of diverse and inclusive company culture.
• Weekly pay.
• Employee benefits.

How to Apply:

If you feel like this customer service role is for you, please email your resume to [email protected] or for a private and confidential conversation please call Charlene on 0407 740 924.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.