Credit Manager | Develop Fitness Industry Credit Control Solutions

Wellness Department is an established and rapidly expanding fitness group based in Sydney, known for our innovative approach to health and wellness services. We are now seeking an experienced Credit Manager to join our team to build and lead our credit and collections services division, supporting both our business and other fitness providers with effective credit control solutions.

About the Role

As Credit Manager, you will oversee and develop our accounts receivable and debt recovery operations. This role is pivotal in building a scalable credit control service that will serve not only Wellness Department but also external fitness businesses seeking professional collection solutions.

Your responsibilities will include:

Leading and managing daily credit control and collections operations

Developing and implementing effective credit policies and procedures

Assessing client creditworthiness and managing risk exposure

Negotiating payment plans and resolving overdue accounts professionally

Preparing and analysing credit reports, collection performance, and aged debt summaries

Building strong relationships with internal and external stakeholders

Driving continuous improvement initiatives to enhance cash flow and reduce bad debts

Strategically positioning the Wellness Department to offer collection services as a revenue stream to other fitness providers

About You

To be successful in this role, you will bring:

✔️ Minimum 5 years’ experience in mortgage lending or credit management (essential)
✔️ Certificate IV in Finance & Mortgage Broking (essential)
✔️ Previous lending authority (desirable)
✔️ Proven success in designing and delivering training programs within a collections or credit setting
✔️ Excellent communication skills, with the ability to connect and build strong relationships with clients and colleagues
✔️ A strong commitment to exceed customer expectations through professional and solution-focused service
✔️ Good computer skills, including experience using CRM platforms and MS Office
✔️ A deep understanding of compliance frameworks relevant to credit and collections, such as AFSL, AML/CTF, Privacy, and ASIC/ACCC regulations
✔️ Experience in financial services or a regulated collections environment (highly regarded)

Why Join Us?

Strategic Leadership Opportunity
Shape and grow a new division within a forward-thinking organisation.

Industry Impact
Create meaningful change in how fitness businesses manage their finances and cash flow.

Supportive Culture
Join a values-driven, collaborative team committed to innovation and excellence.

Career Development
Be recognised for your expertise and leadership in this newly created strategic role.

About Wellness Department

We are a leading fitness group in NSW, operating premium 24/7 gyms with a strong focus on community impact and operational excellence. We are now diversifying our services to include credit management solutions for the fitness industry as part of our next growth phase.

Ready to take your career to the next level while making a real difference for fitness businesses?

Apply now with your CV and cover letter to join Wellness Department as our inaugural Credit Manager.