About Us:
We are a small boutique hotel and residence located in the heart of Ryde, offering a personalized experience to both our residents and guests. Our close-knit team thrives on delivering exceptional customer service and creating a welcoming environment. We are looking for an energetic, customer-focused individual to join us as a Front Desk All Rounder on a part-time basis.

Position Overview:
As a Front Desk All Rounder, you will play a key role in ensuring our guests experience the best in service and hospitality. From assisting with check-ins and check-outs to handling administrative tasks, you will be the face of our accommodation, helping us maintain our excellent reputation. You will be responsible for a variety of tasks including guest communication via phone and email, managing guest relationships, and performing daily administrative duties.

Key Responsibilities:

• Efficient check-in/check-out of guests
• Answering phone calls and emails in a timely and professional manner
• Building and maintaining relationships with loyal guests
• Performing general administrative tasks such as booking reservations and managing guest requests
• Maintaining the front desk area, ensuring it is welcoming and organized
• Barista skills, including making coffee for guests
• Cash handling and processing payments accurately
• Providing excellent customer service in all interactions
• Working collaboratively with the team to ensure smooth hotel operations

Key Requirements:

• Excellent customer service skills and a genuine passion for hospitality
• Ability to work in a close-knit team and communicate effectively with colleagues
• Motivated and energetic with strong attention to detail
• Flexible and willing to work 3-5 rotating shifts (morning, mid, and evening shifts)
• Experience in a front desk or similar role, with accommodation work experience preferred
• Cash handling experience
• Fluent in English, both spoken and written
• Excellent communication and interpersonal skills
• Professional presentation and appearance
• Experience with RMS Cloud or similar hotel management systems is an advantage
• Barista skills and experience would be beneficial

If this sounds like you, we would love to hear from you! Please submit a cover letter along with your resume detailing your relevant work experience. We are looking for someone who is enthusiastic, willing to learn, and passionate about delivering excellent customer service.

Apply now to be part of our friendly team and join us in creating a memorable experience for our guests!