Come and join Australia's most innovative and dynamic home health organisation!

About us

Hi there! We're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients (we call them Members) live vibrantly in their own homes by wrapping a care team around them and their families. Our software coordinates in the background so our teams can do their best work. Our carers (we call the Helpers) play a key role in creating the magic for our members. Five Good Friends strives to form high-quality, long-lasting connections between Members and their Helpers.

About the job

The Quality Compliance Officer role aims to support the review and implementation of systems, processes, and activities that support a robust Quality Framework, which is focused on customer outcomes, continuous improvement across the business, and meeting the requirements of the Strengthened Aged Care Quality Standards and NDIS Practice Standards. This role reports to the Quality Outcomes Manager and is part of the Aged Care and Quality team.

General responsibilities include:

Foster a culture of continuous improvement by championing quality initiatives, continuous improvement, and positive change management throughout your interactions with others.

In collaboration with the Quality and Care Teams, record, manage, and report on incidents and feedback.

Complete incident, complaint and whistleblower investigations.

Support quality activities (internal audits) that ensure internal and external regulatory compliance.

Support the day-to-day Emergency and Disaster Management (EDM) system and provide support to the Quality Team and the EDM Response Team.

Support the business with compliance activities and projects.

Assist the Quality Team with other general administrative tasks.

Experience / Qualifications

Tertiary education in the field of Human, Health and/or community services, or Quality is preferred.

Experience in administration tasks and/or an administrative environment.

Customer service experience is highly desirable.

Experience in a quality or compliance role in health services, community, disability, and/or aged care sector is preferred.

Excellent communication and interpersonal skills.

Well-organised, self-directed, and able to manage competing priorities.

Technologically confident; able to use digital platforms for care planning and data entry.

High level of integrity, confidentiality, and professionalism in all interactions.

Current driver’s license and National Police Check.

You must have the right to work in Australia.

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

A competitive salary package that will recognise your skills and experience.

Flexible work options.

Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.

On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.

Access to our employee assistance programme, where you can receive free confidential and professional counselling.

Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.

One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends.

Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).

And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

Find out more about Five Good Friends here:
https://www.fivegoodfriends.com.au/corporate/about-us

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.