HAYLO People are a specialist recruitment agency supporting people finding a role within insurance and personal injury industries. Utilise your experience in insurance, healthcare, allied health or injury management with your high levels of empathy to make a difference.

We are working with a large government organisation who have an opportunity to join their thriving business, with full training transition into a Trainee Claims Officer position supporting people in Queensland who have sustained an injury at work, guiding them through the recovery and return to work process.

Please note this is a permanent full-time role based in Brisbane CBD with work from home available after training.

The role

• Provide over-the-phone support to customers in a fast-paced but rewarding environment
• Assess and manage claims, ensuring accurate and timely resolution
• Support people who have been injured at work and guide all parties (injured worker, employee, etc.) through each stage of the claims process
• Work with internal stakeholders to manage treatment approvals, return to work and injury management plans
• Manage weekly payments and provider invoices

About you

• To be successful in this role you should possess a background in healthcare, nursing, allied health, aged care, medical receptionist etc.
• You are passionate about delivering a superb customer experience and enjoy working towards outcomes for all parties
• You have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances
• You are an organised person who demonstrates strong time management and prioritisation skills

Benefits

• Salary: $75,000 - $85,000 + super + discounts & benefits
• Central location in the heart of Brisbane CBD
• Onsite learning & development team with a structured career pathway
• Flexible working arrangements are available post-training.

For more information, or to discuss this role in further detail, please apply for the position and Maria will get in touch with you.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles.