About us

Krosstech is a leading provider of innovative solutions, serving clients across a wide range of industries. With a strong focus on customer satisfaction, we pride ourselves on our ability to deliver tailored products and services that meet the unique needs of our clients. As a growing company, we are always looking for talented individuals to join our team and contribute to our continued success.

If you're excited about the prospect of joining Krosstech as an Internal Sales & Customer Service representative, we encourage you to apply now if you have the following skills.

Qualifications & Experience

Must be passionate about turning opportunities into sales

At least 1-2 years of experience in a customer service or sales role, preferably in a client and sales administration setting

Been prepared to be on the phone speaking with clients, building rapport with customers and closing sales.

Excellent communication and interpersonal skills, with the ability to build rapport and provide a high level of customer service

Must enjoy customer service and be able to confidently follow up with cold, warm and hot clients

Positively follow telemarketing and sales procedures

A proactive, problem-solving mindset and a desire to contribute to the success of the team

Strong organisational and time management skills, with the ability to multitask and prioritise effectively

Familiarity with customer relationship management (CRM) systems

A flexible and adaptable approach to work, with the ability to thrive in a fast-paced environment

Benefits

At Krosstech, we are committed to providing our employees with a supportive and rewarding work environment.

In addition to a competitive salary potential for bonus based on performance

Flexible business hours Monday to Friday.

Option to increase hours as business grows.

Off street parking and close to Pacific Hwy for ease of commute.

About the role

Provide friendly and efficient customer service to both existing and potential clients, responding to inquiries and addressing any concerns in a timely manner

Responding to Client enquiries by preparing & sending quotes and helping with providing the right solution.

Following up quotes/leads. Both reactive and proactive calls. This is one of the Key parts of the role. - Follow Up, Follow Up, Follow Up.

Assist with processing sales orders, managing customer accounts, and maintaining accurate records

Collaborate with the sales team to generate leads, nurture relationships, and close sales

Positively follow telemarketing and sales procedures

Contribute to the development and improvement of sales and customer service processes

Maintain a thorough understanding of Krosstech's products and services to provide informed and helpful advice to customers