Who Are We?

Yellow Hat is an award-winning boutique change consultancy based in Canberra and operating across Australia. We work with Executives across government, private sector and not-for-profit organisations who are eager to drive change, supporting them solve their most complex and high impact problems.

What we Value

These are our principles that guide how we deliver:

We collaborate: We emphasise the importance of working together as a cohesive unit, fostering an environment where open communication, mutual respect, and teamwork are deeply valued. By caring for each other's perspectives and ideas, we enhance creativity, innovation, and the ability to solve complex problems effectively.

We adapt and flex: We encourage a mindset that is open to change and capable of adjusting to new circumstances. Being flexible and responsive to the evolving landscape will enable us and our clients to navigate challenges and seize opportunities swiftly.

We act with Integrity and Compassion: We uphold honesty, transparency, and ethical behaviour in all interactions. Building trust with clients and within the team is crucial for long-term success. Our commitment to integrity is matched by our genuine care and compassion for the people we work with.

We Empower each other: We support and empower each other, providing opportunities for growth, development, and autonomy applying Yellow Hat’s way. Our collective success is driven by a supportive environment where everyone feels valued and encouraged to reach their full potential.

We innovate: We cultivate a culture of continuous improvement and creative problem-solving. We encourage the exploration of new ideas, technologies, and approaches to stay ahead in a rapidly changing environment.

Experience/Knowledge Required

Qualifications in Business Administration (Certificate/Diploma) and/or equivalent experience in similar roles within a professional services environment

Experience in resource and time management and proficiency in tools like Excel or resource management software to ensure accurate data, resource and cost management.

Strong organisational skills and ability to manage multiple priorities, calendars, and document flows.

Strong proficiency with the full suite of MS Office tools and ideally (though not essential) experience in Xero and/or Employment Hero.

Demonstrated initiative and experience in supporting the development, implementation and compliance of effective business systems, processes, policies and procedures

Clear, professional written and verbal communication, capable of liaising with clients, contractors, consultants, and external partners.

Behavioural Competencies

Building Relationships

Builds rapport; creates a positive impression; adapts interpersonal style; maintains good working relationships; offers help; builds and maintains networks; develops cross-functional awareness; manages conflict.

Communication

Understands spoken information; speaks clearly; engages others when speaking; adapts to the audience.

Planning & Organising

Sets objectives; plans ahead; uses time efficiently; manages resources; maintains documentation.

Delivering Results

Puts customers first; works to high-quality standards; works systematically; attends to multiple tasks; stays focussed; performs repetitive tasks; shows commitment to the organisation.

Adaptability

Adapts to change; copes with uncertainty; adapts to cultural differences.

Initiative

Strives to achieve; takes action; focuses on self-development; works autonomously.