Who We Are

Warranbrooke is a leading name in the wholesale home décor and homewares industry, proudly Australian and 50+ years strong, with experts in designing diverse, bespoke, and innovative products. Our ever-evolving collections are loved by stylists, retailers, and design enthusiasts alike. With fresh energy and a clear focus, we're growing, and we want passionate people to grow with us.

The Opportunity

As our new Customer Service Specialist – Sales/Operations, you’ll play a key role in delivering outstanding customer experiences while supporting our internal sales and operations. You’ll manage phone-based enquiries, nurture client relationships, process orders, and pitch in across different departments when needed.

This hands-on role reports to the Office Manager and Directors, with the potential to grow into a Team Leader position for the right candidate. Located in Knoxfield.

Key Responsibilities

Deliver personal, phone-based sales and service that exceeds expectations

Manage inbound/outbound customer service calls and enquiries

Grow client accounts through proactive relationship-building

Host and assist clients in our on-site showroom to showcase our collection

Provide expert support at industry events, trade fairs, and warehouse sales (some weekend work)

Process orders and assist with general admin

Help support other business areas during leave or peak periods

Support the Office Manager with day-to-day operations and ad hoc tasks

Be a go-to team player, ready to step in and make things happen!

What We’re Looking For

We’re searching for someone who is sales-focused, energetic, reliable, and naturally customer-focused. You’ll thrive in a busy environment and enjoy being part of a collaborative team.

A genuine passion for homewares, interiors, and design

Exceptional customer service skills and relationship-building

Experienced in internal sales and administration.

Friendly, professional phone manner

Strong attention to detail and ability to multitask

Confidence using Microsoft Office and business systems

A flexible and adaptable nature to support other team members when required.

Why You’ll Love to Work with Us

Supportive, friendly, and down-to-earth team culture

Working with beautiful products and inspiring clients

On-site parking, staff discounts, and competitive salary

Genuine potential to grow with the business.

Ready to join a team where you’ll thrive? We’d love to hear from you!

We thank you for your interest. Only shortlisted candidates will be contacted. We wish you all the best.