About Us – Why Work at My Direct Blinds

At My Direct Blinds, we’re more than just a blinds, curtains, and awnings retailer — we’re a fast-growing, forward-thinking company transforming the way Australians shop for window furnishings online. From sleek modern homes to large-scale commercial spaces, our custom-made products bring style, comfort, and functionality to thousands of customers nationwide.

Job Summary:

We are seeking a reliable and detail-oriented Office Administrator to join our team. This role involves processing customer orders through data entry, managing phone calls, and providing excellent customer service and sales support. The ideal candidate will be organised, have strong communication skills, and be comfortable handling both administrative tasks and front-line customer interactions and sales questions.

We're looking for someone with experience

Key Responsibilities:

Order Processing & Data Entry:

Accurately enter customer orders into our system in a timely manner.

Verify order details, pricing, and availability.

Coordinate with internal teams (e.g., shipping, warehouse) to ensure timely fulfillment.

Maintain and update customer records and order history.

Help our customers with our thorough review process.

Picking fabric samples for our customers, to be mailed.

Customer Service & Phone Support:

Answer incoming phone calls and emails from customers.

Provide assistance with order status, returns, shipping inquiries, and other support requests.

Resolve customer issues promptly and professionally, escalating when necessary.

Sales & Pre-Sales Support:

Respond to inquiries about our product, pricing, and features via phone and email.

Assist customers with selecting the right products for their needs.

Provide quotations when appropriate.

Qualifications:

Full training on our products and systems can be provided, however you will have:

Proven experience in an administrative, customer service, or sales support role.

Strong data entry skills with high accuracy and attention to detail.

Excellent verbal and written communication skills.

Ability to multitask and prioritise tasks in a fast-paced environment.

Proficiency with Microsoft Office Suite and order entry systems (e.g., ERP, CRM) is a plus.

A background in a similar role related to blinds, curtains or awnings will be highly regarded.

A background or experience with interior design is a huge plus.

Personal Attributes:

Professional and courteous demeanor.

Strong problem-solving skills and a proactive approach.

Team player with a willingness to learn and adapt.

Working Hours:

Monday to Friday, 9 AM – 5 PM