Medical Administrator

Takes Care Specialist Centre – Brisbane, QLD

Permanent, Full-Time Position

Are you an experienced and passionate Medical Administrator looking to join a supportive and growing team? Takes Care Specialist Centre is seeking a dedicated Medical Admin Officer to help us deliver high-quality support services to our clients and clinicians.

About Us:
Takes Care Specialist Centre is a reputable multi-disciplinary clinic with over 14 years of experience providing Psychology, Psychiatry, Counselling, and NDIS services. We are proud to deliver compassionate, person-centred care to individuals and families across Queensland.

Position Overview:
As the first point of contact for our clients, the Medical Administrator plays a vital role in the smooth day-to-day operations of our clinic. You will work closely with clinicians, clients, and stakeholders to ensure professional and efficient service delivery.

Key Responsibilities:

Front desk reception duties, including welcoming clients and managing phone and email inquiries

Scheduling appointments and managing clinicians’ calendars

Processing client intake forms, referrals, Service Agreements and maintaining up-to-date medical records

Managing accounts receivable, generating invoices, processing payments, and reconciling accounts

Liaising with Medicare, private insurers, and NDIS providers, Work Cover

Maintaining accurate data entry in medical customer service databases (e.g. Gentu, Zanda, or similar)

Coordinating follow-ups, reports referrals, and administrative support for clinical staff

Supporting the team with compliance and confidentiality procedures in line with healthcare regulations

What We’re Looking For:

We’re seeking a warm, organised, and tech-savvy professional who can manage a dynamic workload while delivering outstanding customer service.

Essential Skills & Experience:

Proven experience in medical administration, preferably in a mental health or allied health setting

Proficiency in using medical management software and customer service databases

Strong knowledge of Medicare, PRODA, WorkCover billing, invoicing, and healthcare account management

Accounts management and reconciliation and bookkeeping skills

Exceptional organisational and multitasking abilities

High level of attention to detail and time management

Excellent interpersonal and communication skills

Ability to handle sensitive information with discretion and professionalism

Why Join Us?

Work in a friendly and collaborative environment

Be part of a team making a real difference in people’s lives

Ongoing training and professional development opportunities

Convenient location and supportive management

How to Apply:
If you’re ready to bring your expertise to a meaningful role in a respected healthcare setting, we’d love to hear from you. Please send your CV and cover letter to [email protected] with the subject line Medical Admin Application Role