Job Title: Medical Secretary – Surgical Practice

Location: Brisbane (Multiple sites- Fortitude Valley, Auckenflower and Everton Park)
Employment Type: Full Time

Job Summary:

We are seeking a highly organized and detail-oriented Medical Secretary to support a busy surgical practice. The ideal candidate will be responsible for managing administrative tasks, coordinating patient care, and ensuring smooth daily operations within the practice. This role requires excellent communication skills, basic medical terminology knowledge, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Administrative & Clerical Duties:

Manage the surgeon’s calendar, schedule appointments, and coordinate surgical procedures.

Handle incoming calls, emails, and patient inquiries professionally.

Prepare and organize medical records, reports, and correspondence.

Process insurance claims and verify patient eligibility.

Maintain and update patient databases, ensuring confidentiality and accuracy.

Patient Coordination:

Greet and assist patients with check-in and check-out procedures.

Schedule pre-operative and post-operative appointments.

Provide patients with pre-surgical instructions and follow-up care details.

Liaise with hospitals, laboratories, and other medical professionals as needed.

Billing & Insurance Support:

Assist with medical billing, coding, and insurance authorizations.

Process invoices and payments, ensuring accuracy in financial transactions.

Handle prior authorizations and referrals as needed.

Qualifications & Skills:

Experience as a medical secretary is desirable, preferably in a surgical setting.

Proficiency in medical terminology, billing, and electronic health records (EHR) systems.

Strong organizational and multitasking abilities.

Excellent written and verbal communication skills.

Knowledge of HIPAA regulations (Privacy Act) and patient confidentiality.

Ability to work efficiently under pressure in a fast-paced environment.

Education & Experience:

High school certificate or equivalent (required).

Certification in medical administration or medical assisting is a plus.

Experience with scheduling software and EHR systems (e.g., Gentu, Genie, Medical Objects, or similar).