About the Opportunity

At Port Macquarie-Hastings Council (PMHC), every employee plays a part in ensuring we work together to achieve positive outcomes for our community. To help us achieve this, we are seeking an experienced Enterprise Business Analyst to join our team. The successful candidate will play a pivotal role in analysing business requirements, collaborating across teams, and developing solutions that enhance our enterprise applications and business processes. This position requires an individual who is approachable and collaborative, with the ability to be self-motivated, organised, and adaptable to change within the dynamic Digital Technology landscape.

To succeed in this role, you will have:

• A degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
• At least 3 years' experience as a Business Analyst, ideally within enterprise applications or ERP systems projects.
• Proven experience supporting complex technology projects through requirements gathering, process improvement, and stakeholder engagement.
• Excellent communication and stakeholder management skills.
• Strong understanding of project management methodologies and best practices.
• Experience in process improvement and documentation.
• A demonstrated commitment to continuous learning and improvement in technology project delivery.
• Knowledge of enterprise-level applications (integration platforms, CRM, reporting) and troubleshooting technical issues.

On a typical day, this role will:

• Collaborate with stakeholders to gather and document business requirements, particularly for enterprise-level applications and systems.
• Utilise critical thinking to analyse business needs, clearly document both the problem and the proposed solution, and provide guidance to help the business identify the most effective approach.
• Translate business needs into technical specifications, collaborating with the Digital Technology team and/or external vendors to ensure the solution aligns with business needs and delivers the best outcome.
• Identify and implement process improvements to increase productivity and efficiency.
• Support the Enterprise Applications team with defect analysis and enhancement requirements, ensuring issues are resolved and opportunities for improvement are identified.
• Lead workshops to validate requirements, gain consensus on business solutions, and support User Acceptance Testing (UAT) and defect management to ensure solutions meet business needs.

Remuneration and Benefits

Employment Type: Full time, Permanent 35 hours per week

Salary (exclusive of super): Starting range of $97,130 to $108,719 depending on skills and experience PLUS 12% superannuation

Benefits:

• Flexible work arrangements - hybrid working and flexi-time
• Discounted gym membership through membership to Fitness Passport
• Career development opportunities
• Annual salary increase as per the Local Government (State) Award 2023 plus annual salary review
• Long service leave after 5 years
• Generous employee assistance program
• Salary packaging options available through Salary Packaging Australia and Maxxia
• Recognition through our annual awards ceremony celebrating and rewarding staff achievements

About the Port Macquarie Hastings Region

The region is one of Australia's most enviable locations. We boast a stunning hinterland, kilometres of pristine beaches, national parks, playgrounds, sporting facilities, restaurants, galleries, theatres and a genuine community vibe. The Mid-North Coast is perfect for hiking, surfing, camping, fishing, exploration, sports, arts, theatre, food and wine.

Questions?

If you would like to know more about this opportunity or have any questions about the role please contact Kasia Laduska, Enterprise Applications Manager on 02 6581 8310.

Interested in Applying?

Please complete the application form below and answer the questions which relate to the essential and desirable criteria within the poisition description, then upload a copy of your resume and cover letter.

You will find the position description when you apply for the role.

You may find it helpful to write your response to the questions in a word document then copy/paste this into the application form once you are ready to submit your application.

Applications Close: Wednesday 9 July 2025 11:30pm

Interviews will be held on Tuesday 15 July 2025

Starting date for the role is from 11 August 2025

Notes:

Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months.

Please upload documents in PDF format.

We often ask our preferred applicants to complete pre-employment checks. This may include: Reference Checks; National Criminal Police Check; Medical Assessment; Qualification Verification; Working with Children Check Verification.

PMHC's recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview).

Please regularly check your 'junk mail' or ensure our email address [email protected] and Pulse email [email protected] is set to 'trustworthy'.

Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.