2XM Recruit are partnering with a leading Australian-owned manufacturer of critical power and energy solutions, in search of a Customer Service & Aftersales Lead. Based in Melbourne’s northern suburbs, this is an exciting opportunity for someone with a passion for customer care and technical products—especially in the electrical, electronic, or power sectors.

This is a permanent role with the chance to grow in a well-established, engineering-led business, offering both stability and professional development. The position also includes interstate travel to support key clients and partners.

Role: Customer Service & Aftersales Lead
Location: Northern Suburbs Melbourne
Job Type: Permanent
Salary: $80,000 – $90,000 + Super

Key Responsibilities:

• Build and maintain strong relationships with clients, contractors, consultants, and end-users to support the growth of the aftersales service offering.
• Understand customer requirements and provide tailored service solutions.
• Manage all aspects of service coordination, including handling enquiries, scheduling, and site visit follow-ups.
• Represent the business during interstate client visits, ensuring high levels of customer satisfaction.
• Work closely with internal teams (engineering, production, technical service) to ensure seamless delivery and support.

Ideal Background:

• 1–2+ years’ experience in customer service, internal sales, or account management roles.
• Exposure to electrical, electronic, or power-related products or industries—such as UPS systems, power converters, switchboards, or industrial equipment.
• A technically minded individual who enjoys problem-solving and working with engineered solutions.
• Excellent communication skills, with a proactive and client-focused attitude.
• Comfortable with occasional travel as part of a national client support role.