
Customer Service Manager
Veritas Recruitment
Posted 8 days ago
The Company
A well-established, dynamic business recognised across Australasia for distributing and marketing some of the most trusted consumer brands.
The Role
Lead a team of four CSRs and play a key role in the Senior Operations Team. You’ll take ownership of the customer service function, develop the team, and implement best-practice systems and processes that ensure timely, professional, and effective support for customers and internal stakeholders.
This is a unique opportunity for a motivated leader to transform a service function, build team capability, and contribute directly to business performance.
Responsibilities
- Lead and coach the Customer Service team to improve performance and outcomes
- Identify and implement process improvement initiatives
- Drive Zendesk automation processes
- Report on service performance and contribute to operational decision-making
- Manage internal order processing, returns and credit handling
- Collaborate with product, warehouse, and sales teams to improve customer outcomes
Benefits
- Lead the transformation of a customer service team and make a real impact
- Enjoy staff discounts on trusted lifestyle and consumer electronics brands
- Annual salary reviews and staff incentive programs
- Join a passionate, energetic, and supportive team environment
- Career development opportunities with a business that values growth and contribution
- Convenient north-west Melbourne location
Skills and Experience
- Proven experience in a similar management level role
- Experience using and optimising CRM systems (Zendesk preferred)
- Strong order processing, returns and credit management knowledge
- Excellent written and verbal communication skills
- High level of attention to detail, time management, and team-building ability
- Background in consumer products or technical environments highly regarded
Company Culture
This is more than just a job — it's a chance to build a career with a business that values integrity, innovation, and its people. You'll be supported to grow professionally and make a meaningful contribution to a team that works collaboratively and celebrates success.
About Veritas Recruitment
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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