Logo for Customer Service Manager

Customer Service Manager

Veritas Recruitment
Tullamarine, VIC
A$90,000-$100,000 p/a + Super
Call Centre & Customer Service → Management & Support
Full-time
On-site

Posted 8 days ago


The Company
A well-established, dynamic business recognised across Australasia for distributing and marketing some of the most trusted consumer brands.

The Role
Lead a team of four CSRs and play a key role in the Senior Operations Team. You’ll take ownership of the customer service function, develop the team, and implement best-practice systems and processes that ensure timely, professional, and effective support for customers and internal stakeholders.
This is a unique opportunity for a motivated leader to transform a service function, build team capability, and contribute directly to business performance.

Responsibilities

  • Lead and coach the Customer Service team to improve performance and outcomes
  • Identify and implement process improvement initiatives
  • Drive Zendesk automation processes
  • Report on service performance and contribute to operational decision-making
  • Manage internal order processing, returns and credit handling
  • Collaborate with product, warehouse, and sales teams to improve customer outcomes

Benefits

  • Lead the transformation of a customer service team and make a real impact
  • Enjoy staff discounts on trusted lifestyle and consumer electronics brands
  • Annual salary reviews and staff incentive programs
  • Join a passionate, energetic, and supportive team environment
  • Career development opportunities with a business that values growth and contribution
  • Convenient north-west Melbourne location

Skills and Experience

  • Proven experience in a similar management level role
  • Experience using and optimising CRM systems (Zendesk preferred)
  • Strong order processing, returns and credit management knowledge
  • Excellent written and verbal communication skills
  • High level of attention to detail, time management, and team-building ability
  • Background in consumer products or technical environments highly regarded

Company Culture
This is more than just a job — it's a chance to build a career with a business that values integrity, innovation, and its people. You'll be supported to grow professionally and make a meaningful contribution to a team that works collaboratively and celebrates success.


About Veritas Recruitment

Braybrook, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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