Company Description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

About the Opportunity

The Transformation team provides capabilities in strategic planning and delivery, program and project management, process improvement and change delivery, where a cross-portfolio approach or additional focus, investment or expertise is valuable to address the University’s transformational or strategic opportunities and challenges.

The Griffith University Service Management Program, which sits as part of the Transformation Office, is focused on delivering an easy to access, easy to use service experience for students and staff, through a consistent, efficient and effective service delivery model. This multi-year program is truly enterprise wide and consists of three, interdependent streams:

• Service transition – business and technical requirements to transition to new ways of working and the new service management system
• Service information transition – online service information reviewed for currency and mapped to future staff and student information architecture
• Knowledge transition – knowledge reviewed for currency and transitioned to new system.

The Senior Developer will play a pivotal role in developing and configuring enterprise solutions within the ServiceNow platform, based on Customer Service Management (CSM), IT Service Management (ITSM), Human Resource Service Delivery (HRSD) workflow automation, and form development. They will support the role out of ServiceNow to every functions of the University, across ~4,000 fulfillers and ~45,000 end users.

You will also have access to the NowAssist toolset, supporting the University with how they optimise use of this, and will be responsible for supporting platform upgrades. Additionally, this role will involve coaching and mentoring platform engineers, establishing hybrid governance, system efficiencies, and ensuring a smooth transition to BAU as part of Phases 3 and 4 of the Service Management Program.

Key Responsibilities

• ServiceNow Development: Design, develop, and maintain solutions on the ServiceNow platform, with a focus on CSM, forms, workflows, and integrations.
• Application Development: Utilise ServiceNow, including proficiency in scripting languages such as JavaScript, HTML, CSS, and familiarity with REST/SOAP APIs, to build applications, forms, and reports, ensuring alignment with organisational needs and out of the box functionality.
• Platform Optimisation: Implement best practices for configuration and development to maintain and improve system performance.
• Integration Management: Collaborate with internal teams and third-party vendors to integrate ServiceNow with other enterprise systems (SSO, LDAP, Web Services, etc.), ensuring smooth data flows and process automation.
• Platform Upgrades: Oversee and support platform upgrades, ensuring minimal disruption to services and alignment with best practices.
• Technical Leadership: Provide technical oversight, coach and mentor platform engineers and developers, ensuring alignment with architectural guidelines and platform governance.
• Collaboration with implementation partner: Partner closely with implementation partner to ensure consistency in design and development across the platform, leveraging their expertise for complex configurations.
• Business as usual (BAU) Transition Support: Support the transition of the ServiceNow platform to BAU, ensuring workflows, forms, and integrations are fully operational and the internal team is well-equipped for long-term platform management.
• Documentation and Training: Develop and maintain technical documentation and provide training and support to internal stakeholders as required.

About you

• The occupant of this position will hold a relevant qualifications or progress towards postgraduate qualifications and extensive relevant experience or an equivalent combination of relevant experience and/or education/training.
• Relevant certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Application Developer) are a requirement.
• Familiarity with Agile methodologies and DevOps principles.

Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check.

What we can offer

This is a fixed term opportunity until 31/01/26 based at our Nathan campus. As Griffith is a multi-site University you may be required to work across other campuses.

HEW 8 Salary - Base range - $113,713.03 - $ 127,923.91 + 17% super. Full package range - $133,044.25 - $149,670.98.

Additional Information

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

How to apply

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role, please refer to the qualifications above and the position description.
• Current curriculum vitae/resume including full contact details

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on [email protected]

Closing date: Open until filled. All applications must be submitted online.