Your new company

Hays Recruitment has partnered with a well-respected industry leader that provides fire equipment services and maintenance to safety systems. They have an exciting opportunity for an experienced senior service coordinator to join their friendly team. This role is based in Heidelberg.

Your new role

This role is primarily responsible for managing technician scheduling, supporting account management, and ensuring the smooth and efficient operation of daily activities.

You will be accountable for:

• Account management and customer liaison
• Schedule and monitor technician workloads and reallocate tasks as needed.
• Manage service callouts
• Create and manage new reactive service job requests in a timely manner
• Act as the first point of contact for field technicians.
• Process reports, quotes, and invoices
• Monitor and manage shared inboxes to ensure timely responses
• Liaise with suppliers and local authorities.
• Manage stock ordering and allocate efficiently
• Provide training and support to the coordinators and monitor KPI's
• Assist with new service agreements and set up corresponding maintenance schedules
  

What you'll need to succeed

To be successful in this role, you will:

• Demonstrated experience in a service coordinator role
• Experience in the fire industry or HVAC or similar relevant field
• Exceptional communication skills
• Ability to work in a fast-paced environment
• Experience leading a team
• Experience using CRM systems is essential.

What you'll get in return

• Excellent annual salary
• Be part of a company that takes pride in its culture and great working atmosphere.
• One work from home day once fully trained
• Ongoing training and support

What you need to do now

If you are interested in this role, please apply online with an up-to-date CV or email [email protected] or call 0396049622.