The Opportunity

Our client is a respected Australian-owned manufacturer, supplier, and installer of specialised material handling and access machinery. They are currently seeking an experienced Service Coordinator to join their high-performing team based in Melbourne's northern suburbs.

This is a senior-level role, responsible for coordinating the day-to-day activities of field-based service technicians - including electricians, fitters, and mechanics - working across Australia.

Key responsibilities include:

• Managing the daily schedule of technicians and allocating jobs based on availability, skill set, and location
• Receiving and processing work orders from clients via phone and email
• Booking and coordinating preventative maintenance visits
• Responding to and organising support for emergency breakdown calls
• Liaising with internal teams, clients, and technicians to ensure all jobs are completed efficiently

This is a Monday to Friday role, offering variety, fast pace, and the chance to be at the centre of a vital national service operation.

The Benefits

• $85,000 + Superannuation
• Clear pathway to career progression and the opportunity to take on more responsibility over time
• Full industry-specific training provided
• Work with a well-established Australian company with a proud history and strong values
• Join a genuinely supportive team under visionary leadership and with a collaborative workplace culture

The Candidate

This role suits someone with proven experience in Service Coordination, ideally from a fast-paced technical or trade-based environment.

You might come from an electrical, plumbing, HVAC, mechanical, or similar background, where scheduling multiple jobs and coordinating mobile teams is a core part of your day.

To be successful in this role, you'll need to demonstrate:

• A strong background in service coordination or scheduling
• Confidence managing multiple technicians or field service teams
• Excellent communication skills - phone and email
• Ability to work independently, take initiative and problem-solve on the spot
• A calm and organised approach to juggling competing priorities
• Familiarity with service management systems or job scheduling software (ideal but not essential)

The Company

Our client is an Australian-owned manufacturer and installer of material handling machinery with a national footprint. They've built a strong reputation in their industry and supply to clients ranging from small businesses to large corporations.

With a modern office located in Melbourne's northern suburbs, they pride themselves on their team-first culture, long-term vision, and commitment to training and development for all staff.

This is a chance to join a well-regarded business that genuinely supports its people while offering a dynamic and rewarding role in operations.

If you have the above criteria apply below, or for more information phone Oliver (07) 3172 1275 or 1800 758 782.