We are seeking a motivated, skilled and reliable individual to fill a Service Coordinator role in our service team.

Based in Port Melbourne, you will be joining a small, friendly team specialising in the Security and Healthcare fields. Reporting to the Service and Maintenance Manager, the successful candidate will be responsible for the day-to-day coordination of our service department. The role is a hands-on role where you will be the first point of contact for our customers and take responsibility for a variety of service administrative tasks.

The successful candidate will be very organised, astute, energetic and an outcome focused team player with an eye for detail who is diligent, skilled and process driven. They will possess excellent written and verbal communication skills. They will be able to work under pressure, multi-task, work autonomously and possess the desire to achieve results within a fast-paced, customer focused environment.

MAJOR RESPONSIBILITIES

Coordination of service personnel to achieve efficient labour and resource utilisation

Be the first point of contact for our customers and triaging and coordinating calls as required

Coordinating and maintaining the scheduling of preventative maintenance contracts

Liaising with technicians to ensure work orders are completed on time and all paperwork is completed and submitted as required

Ensure customer liaison with the service department client base is a strong focus

Assist with the organisation of quotations for service and maintenance provisions alongside the Service Manager

Meet customer induction requirements and ensure the service technicians are compliant at all times

Involvement in regular staff toolbox meetings with service personnel

Manage and engage in the warranty process as a key service outcome

Assist with conflict resolution with customers, reference enquiries and invoices

ROLE REQUIREMENTS

Experience in a similar role would be highly advantageous

Strong Microsoft Office skillset

Ability to effectively provide a high level of customer service and have proven experience in a customer facing role

Have the ability to think and work quickly in a reactive environment, whilst maintaining a high level of attention to detail

Be a team player yet also have the discipline to work with minimal supervision

Strong conflict resolution and negotiation skills

Experience in Simpro would be advantageous

MAJOR MEASURES

Customer Satisfaction

Team culture

Organisational workflow goals being achieved

Please note: all resumes submitted must include 2x references