The Role
This is a dynamic and hands-on role — ideal for someone who thrives on solving problems, juggling priorities, and keeping things moving. You’ll be the central point of contact for technical support, coordinating tasks across teams, and playing a key part in ensuring customers get prompt, high-quality service.

It is a full-time office-based role, Monday to Friday. You’ll be joining a down-to-earth team where a good sense of humour and the ability to handle a bit of banter go a long way.

We're a young fun team and we're wanting the right candidate to start asap. We don't care for qualifications; we are striving for personality seeking a do-er and somebody wanting to grow their career with us.

Key Responsibilities:

Handle and resolve inbound calls and technical support tickets

Coordinate and book jobs for the on-the-road service team

Delegate issues internally, working closely with the Technical Sales Manager

Track support requests and follow through to resolution

Manage and support a small internal team of two

Use internal systems to log, prioritise, and escalate requests efficiently

About You
You’re a switched-on operator – confident using systems, quick on the uptake, and calm under pressure. Maybe you’ve come from a tech support, helpdesk, service coordination, or trade support background. You’re not afraid to roll up your sleeves and get stuck in – and you love making sure things run smoothly.

We're looking for someone who is:

Practical, solutions-focused, and easy to deal with

Tech-savvy, with strong system and coordination skills

A clear and confident communicator – on the phone and in writing

Naturally organised, detail-oriented, and able to prioritise on the fly

Comfortable managing others and leading by example

Motivated by ownership, structure, and making an impact day-to-day

BENEFITS

$70,000 to $80,000 Base Salary.

Additional Superannuation

Opportunities for professional growth and development.

Supportive and collaborative work environment.

HOW TO APPLY

Click APPLY or you can send your resume to [email protected]. Alternatively, you can call me on 02 9922 9611 for a completely confidential discussion.

NB: All candidates that meet our client’s shortlist will be contacted within 2 business days.