foundU is Australian-grown and managed, home to 75 passionate people who are committed to accelerating the success of Australian businesses.

We've created a platform that streamlines recruitment, onboarding, rostering, timesheet management, payroll, and reporting for a seamless experience. We’re in the business of building things most people haven’t thought of yet. The pace is fast, and the work is challenging. We dream big, and we fight hard for customer ease.

We’re on the lookout for a Customer Implementation Manager who is passionate about delivering seamless onboarding experiences. You will lead the configuration and implementation of the foundU platform for new customers, ensuring it’s tailored to their unique operational needs.

In this role you will:

Create and maintain relationships with current and potential foundU customers.

Work closely with customers to ensure software configuration meets their specific requirements, including meeting with customers onsite throughout the implementation process, where required.

Liaise with customers via phone and email to assist with queries about the implementation and their use of foundU.

Support customers through all operational aspects of the project, including parallel pays, initial payrolls and troubleshooting where required.

Manage multiple software implementation projects simultaneously from scope through to go-live and post go-live.

Develop and maintain thorough knowledge of the foundU platform.

Arrange and lead meetings with internal and external stakeholders, providing expert advice.

Work closely with the Training team to develop training packages for new foundU customers

Distribute communications to customer’s employees for onboarding and training purposes.

Liaise with the Product team to inform them of customer feature requests.

Conduct research as required for the ongoing development of the foundU platform

Keep in-depth records of communications and track customer and implementation progress using our CRM

Do you have the foundU DNA?

Creating a product that helps so many businesses get pay right for their employees is pretty special and it’s not something we take for granted.

Our people come from all walks of life -but the one thing that binds us is a glass-half-full, sleeves rolled up, can-do mentality. At foundU, you’ll hear a lot of laughs, a fair share of banter, and the odd noisy debate as we nut out the best ways to adapt to whatever a new workplace law throws at us!

Our Dream Candidate:

Demonstrated experience in a customer-facing role, with a track record of providing top-notch service and support.

Experience managing multiple tasks or projects (this could be from coursework, internships, or other work experience)

Knowledge of project management principles and practices

Willingness to learn and take on new challenges

Strong organisational skills with the ability to prioritise tasks

A clear and professional communication style

A passion for creative problem-solving

A desire to work in a dynamic and collaborative team environment

Basic understanding of technical troubleshooting and problem resolution

You’ll get bonus points if you have:

experience managing multiple customer implementations or projects simultaneously

a background in labour hire, healthcare, HR (recruitment or payroll), or SaaS cloud technology

experience using HubSpot and/or Zendesk

Why join foundU?

Work

We are passionate about promoting from within. We prioritise the development and growth of our team members through up-skilling, cross-training, and maximising their potential. Diversity is celebrated and we strive to foster a culture of inclusiveness for all members of our team.

People and Culture

We’ve cultivated a collaborative team culture where everyone's voice is heard and valued. We are committed to growth and improvement, embracing feedback and suggestions with an open mind. We always strive to enhance what we do and how we do it.

Benefits

An established hybrid work policy. We encourage our teams to settle on the mix of office and working from home time that suits them

A bonus week of annual leave after every 12 months at foundU

Monthly ‘pocket money’ to purchase anything that supports your working life – such as training courses, an office chair or even a team lunch

Free coffee from the local café while working from the office

Dog friendly office

Want to learn more? Visit the links below!

www.foundU.com.au

https://www.linkedin.com/company/foundu/

We encourage applicants from diverse backgrounds to apply for roles at foundU. If you have any support or access requirements, we encourage you to advise us at time of application. We will partner with you to identify the best way to assist you through our recruitment process.

We respectfully ask recruiters not to contact us regarding assistance with job vacancies. Your understanding is greatly appreciated. Thank you.