About Us!

Best Pool Supplies is a one-stop online pool shop, stocking high-quality pool and spa supplies from all the major brands in Australia. We sell a wide range of fun and exciting products such as above ground pools, inflatable spa’s, pool covers, pumps, pool cleaners, chemicals and much, much more. For the last 5 years we have had some of the highest ratings among pool shops nationwide and are committed to delivering unparalleled service and quality to our valued customers.

Why This Role is Unique

Newly created leadership opportunity – Shape the future of our customer service team and contribute to a pivotal phase in our company’s growth

Collaborative, strategic role – Work closely with the senior management team and business owner to develop & implement new ideas

Your New Role

We are currently looking for an experienced Customer Service Manager to join our team here in Yatala. As the leader of the Customer Service Team, you will play a key role in ensuring the delivery of exceptional customer service standards and sales growth across the business. As the main point of contact for customer enquiries, you will play a central role in business operations—offering the opportunity to lead with creativity, drive, and autonomy!

Key Responsibilities

Team Leadership & Development: Manage and mentor a team of customer service representatives & oversee the day-to-day operations of the department

People Management: Complete HR tasks such as rostering, recruitment & performance evaluations

Customer Relationship Management: Interact with customers via phone, written communication & face-to-face

Problem Resolution: Manage escalated customer inquiries and complaints and implement effective resolutions

Reporting & Analysis: Analyse customer experiences to identify opportunities for improvement

Operational Support: Collaborate with other departments to ensure a seamless customer experience across the business

Sales Strategies & Culture: Foster a customer centric team in a high-functioning, productive working environment which achieves KPI’s and drives business performance

About You

· Previous experience in a customer service leadership role

· Strong communication, interpersonal and problem-solving skills

· Familiarity with eCommerce systems and CRM platforms

· Excellent customer service skills and commitment to a customer centric model

· Strong administrative abilities and attention to detail

· Demonstrated ability to lead and motivate teams, drive change and deliver results

· Outstanding organizational and time management skills - with the ability to manage multiple projects and deadlines.

· Exceptional PC & typing skills

· Must be able to work weekends on occasion

To Apply

If you are enthusiastic about joining our team, we encourage you to submit your resume using the link. Please note that only shortlisted candidates will be contacted.