foundU is Australian-grown and managed, home to 75 passionate people who are committed to accelerating the success of Australian businesses.

We've created a platform that streamlines recruitment, onboarding, rostering, timesheet management, payroll, and reporting for a seamless experience. We’re in the business of building things most people haven’t thought of yet. The pace is fast, and the work is challenging. We dream big, and we fight hard for customer ease.

We're on the hunt for a Customer Success Manager to deliver outstanding customer experiences. You will guide our customers to get the most out of their foundU platform, providing tailored solutions to meet their needs and drive their success.

In this role you will:

Build and cultivate strong relationships with a diverse portfolio of current and potential customers by conducting regular check-ins via phone, email, or in-person.

Work with the Training team to design and implement effective training programs that meet the unique needs of our customers.

Deliver in-depth training sessions to both internal and external stakeholders on the latest platform features to help customers maximise their use of our product.

Act as the primary liaison between customers and the Engineering team, relaying valuable feedback and feature requests to ensure our platform meets the evolving needs of our customers.

Stay up to date with industry trends and customer needs through continuous research and analysis, making recommendations to the Product Development team for new features or enhancements.

Maintain accurate and comprehensive records of customer interactions and platform usage to ensure that customers are getting the most value from our product.

Address escalated customer inquiries in a timely and professional manner, while supporting team members as needed to ensure customer satisfaction.

Do you have the foundU DNA?

Creating a product that helps so many businesses get pay right for their employees is pretty special and it’s not something we take for granted.

Our people come from all walks of life -but the one thing that binds us is a glass-half-full, sleeves rolled up, can-do mentality. At foundU, you’ll hear a lot of laughs, a fair share of banter, and the odd noisy debate as we nut out the best ways to adapt to whatever a new workplace law throws at us!

Our dream candidate:

Has a proven track record of managing a diverse portfolio of customer accounts for 2+ years, with a strong focus on relationship-building and long-term engagement.

Is confident using cloud-based platforms and CRM tools to extract insights and drive meaningful customer outcomes.

Approaches challenges with creativity and optimism, turning problems into opportunities.

Brings a self-starter mentality with a genuine hunger for learning, growth, and continuous improvement.

Thrives in collaborative environments and enjoys working cross-functionally with Product, Engineering, and Training teams.

Communicates complex technical concepts clearly and effectively, translating them into business value for various stakeholders.

Pays meticulous attention to detail, particularly in tracking customer usage, feedback, and success metrics.

Has strong interpersonal skills and can build rapport and influence stakeholders at all levels of an organisation.

Is a confident multitasker who can manage competing priorities without compromising on quality or customer experience.

You’ll get bonus points if you have:

Background in Labour Hire, Payroll operations or SaaS/cloud-based workforce solutions, with the ability to translate technical capabilities into real-world value for customers.

Working knowledge of Fair Work Australia’s Awards, Agreements, and EBAs, with confidence navigating compliance-related conversations.

Strong technical troubleshooting skills, with a track record of diagnosing and resolving platform issues efficiently and effectively.

Ability to identify and capitalise on cross-selling opportunities across a SaaS product's features or tiers.

Why join foundU?

Work

We are passionate about promoting from within. We prioritise the development and growth of our team members through up-skilling, cross-training, and maximising their potential. Diversity is celebrated and we strive to foster a culture of inclusiveness for all members of our team.

People and Culture

We’ve cultivated a collaborative team culture where everyone's voice is heard and valued. We are committed to growth and improvement, embracing feedback and suggestions with an open mind. We always strive to enhance what we do and how we do it.

Benefits

An established hybrid work policy. We encourage our teams to settle on the mix of office and working from home time that suits them

A bonus week of annual leave after every 12 months at foundU

Monthly ‘pocket money’ to purchase anything that supports your working life – such as training courses, an office chair or even a team lunch

Free coffee from the local café while working from the office

Dog friendly office

Want to learn more? Visit the links below!

www.foundU.com.au

https://www.linkedin.com/company/foundu/

We encourage applicants from diverse backgrounds to apply for roles at foundU. If you have any support or access requirements, we encourage you to advise us at time of application. We will partner with you to identify the best way to assist you through our recruitment process.

We respectfully ask recruiters not to contact us regarding assistance with job vacancies. Your understanding is greatly appreciated. Thank you.