ABOUT THE COMPANY:

Complete Belting Solutions Pty Ltd is an Australian conveyor and asset maintenance management company that manufactures and supplies products and technical services to industrial, quarry and mine sites across Australia.

We currently have an opportunity for an ambitious business development professional to join us as a Business Development and Account Manager servicing the SEQ and CQ territories.

The key purpose of this role is to support the growth of our operations by prospecting potential product and service sale business, meeting customers, as well as undertake the account management of new and existing customers.

Specifically, you will:

Ensure that customer management and service delivery is timely, smooth and efficient - complete customer satisfaction!

Ensure that customer enquiries are responded to in a timely manner

Market the CBS brand and work to gain as much exposure in the region as possible

Follow up leads quickly and efficiently

Ensure that maximum gross profits are obtained for CBS

You will also be expected to attend networking events and trade shows as required.

CBS prides itself on consistent provision of an exceptional customer experience – we go above and beyond to ensure that interaction with stakeholders both internally and externally is easy for all involved. The successful applicant will have a strong focus on customer service, strong time management skills and the ability to multi-task. Excellent communication skills and strong computer skills are essential for this role.

Experience within the conveyor industry is not essential, and you will be provided with full product and service knowledge training.

Remuneration and packaging will depend on experience.

This opportunity will see you:

Actively conduct business development activities, including meeting with prospective customers and management of current customer accounts

Develop and manage leads and territories

Respond to new business and product enquiries (via face-to-face, website and email platforms), prepare quotations, etc

Build and maintain professional relationships with clients via email, phone and face-to-face and ensure complete customer satisfaction

Provide CBS customers with technical and product expertise

Work closely with the service department to ensure the provision of quality service that meets customer expectations and requirements

Work closely with the product management team to ensure that customer orders are processed in a timely manner

Plan and achieve revenue targets and hit specific activity benchmarks

Assist in the development and marketing of ongoing product offerings and pricing positions

Maintain up-to-date product and service knowledge and market intelligence to maximise opportunities to support and grow sales

Maintain sales pipelines and present regular reports to management

Attend networking and trade events

Suitable applicants will possess the following qualities:

Demonstrated customer service experience - B2B would be an advantage but is not essential

Highly competitive, positive and results driven

Exceptional customer service skills and the ability to build rapport quickly with clients and colleagues

Well presented, with excellent verbal and written communication skills

Strong negotiation skills

Willingness to travel - this role will require the successful applicant to be on the road the majority of the time, including overnight stays

Excellent organisational and time management skills, the capacity to multi-task, as well as initiative, drive and self-motivation

Ability to handle and work under pressure

Strong research skills

Mid-level experience in Microsoft Outlook, Excel and Word

A valid driver licence

Please note that applicants without a current drivers licence will not be considered.

If you believe that you have what it takes to succeed in this role, please apply now.