About the role

As a 2nd/3rd Level Technical Support Specialist at New Era Print, you will play a crucial role in providing advanced technical support and troubleshooting for our customers. In this full-time position based in Tuggerah, NSW, you will be responsible for resolving complex IT issues and ensuring our customers receive exceptional service.

What you'll be doing

Provide in-depth technical support and problem-solving for a wide range of IT systems and applications

Diagnose and resolve complex hardware and software issues in a timely and efficient manner

Collaborate with the IT team to develop and implement solutions to improve system performance and reliability

Document technical support processes and procedures to maintain knowledge base

Provide training and guidance to lower-level support staff as needed

Continuously enhance your technical expertise to stay up-to-date with the latest technologies

What we're looking for

Minimum 3 years of experience in a technical support or IT helpdesk role

Strong working knowledge of SQL (querying, data analysis, troubleshooting).

Strong problem-solving and analytical skills to effectively troubleshoot and resolve complex issues

Excellent communication and customer service skills to provide clear and concise support to users

Proficient in installing, configuring and maintaining hardware and software systems

Working knowledge of Windows, Office 365, and other common business applications

Ability to work independently and as part of a team to deliver high-quality support

Certifications in relevant IT domains (e.g., CompTIA A+, Network+) would be an advantage

What we offer

At New Era Print, we are committed to providing a supportive and inclusive work environment. We offer a range of benefits, including competitive remuneration, opportunities for professional development, and a collaborative team culture. We also prioritise the well-being of our employees and provide flexible working arrangements to support work-life balance.

About us

New Era Print is a leading provider of high-quality printing and document management solutions. With over 20 years of industry experience, we pride ourselves on delivering exceptional customer service and innovative products. Our team of dedicated professionals is passionate about helping our clients succeed, and we are always looking for talented individuals to join our growing organisation.

If you are interested in this exciting opportunity, please apply now to be considered for the 2nd/3rd Level Technical Support Specialist role at New Era Print.