• Computer Systems Officer Level 3
• Ongoing Full-Time
• Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Technical Support Administrator to be part of our Digital Workplace Platform - Field Support team within the Technology and Communication Services Command. The Technical Support Administrator provides technical support and advice to users across multiple locations, platforms, and technologies with an emphasis on exceptional customer service, coordinating and guiding the activities of Technical Support staff responsible for the operational maintenance of the organisations ICT environment.

In this role, you will coordinate a highly mobile and technical field support team that provides hands-on support across the NSW Police Force. Support is delivered through a combination of remote tools and on-site visits to various police stations and associated facilities throughout NSW which will require a full drivers licence, ensuring responsive and effective service delivery.

This role involves overseeing the teams' delivery of technical support for a diverse range of technologies, platforms, and devices tailored to the operational needs of frontline police and corporate services using up to date ICT methodologies and framework to monitor and improve team performance and output.

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), click here to view the role description.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc;
• in-house gym facilities.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Can you describe a time when you had to coordinate a technical support team to manage a high-priority issue across multiple platform locations? How did you ensure effective communication, prioritisation of tasks, and maintain service quality under pressure?

Target Question 2:

The leadership role requires driving continuous improvement in response to the challenges of rapidly evolving technologies and a dynamic business landscape. Could you provide an example of a strategic initiative of process you designed and implemented that led to measurable improvements in team performance or service delivery?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Emmanuel Rivera, Manager Field Support Team via 0477 277 027.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity:

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at [email protected].

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected].

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.