Permanent, Full-Time

Excellent salary packaging benefits

Friendly, supportive team environment

Hybrid work available – up to 2 days from home

South Brisbane based

Make your admin skills count – join a purpose-driven organisation making a difference for young people.

The Youth Advocacy Centre (YAC) is seeking a dedicated and proactive Administration Assistant to support our Youth Support Program team. This is a permanent full-time role based in South Brisbane, with the option to work from home up to two days per week for the right person.

You'll play a key part in our team, providing essential administrative support and managing our welcoming front desk — a role where your professionalism, care, and attention to detail will have real impact.

About the Role

Join YAC as an Administration Assistant, providing essential support to our Youth Support Program Coordinators to ensure the effective delivery of our services. In addition to a variety of administrative tasks (including intake calls), you will manage our reception area, handling phone calls, greeting visitors, and responding to general email inquiries. Each day brings new challenges as you support the day to day administration of a busy, meaningful organisation.

About You

You’re a capable and experienced administration professional who takes pride in delivering high-quality work. You enjoy the structure and variety that admin roles offer and are confident managing competing priorities with calm and care.

You’re organised, reliable, and bring a thoughtful, proactive approach to your work. You value being part of a supportive team and are looking for a long-term role where you can make a meaningful contribution in a purpose-driven environment.

Key Requirements:

Minimum 3 years of experience in reception and high-level administration support

Certificate II or III in Business Administration (desirable, but not essential)

Valid “C” Class Driver’s Licence

Ability to obtain a positive QLD Working with Children Check (“Blue Card”)

Australian citizenship or permanent residency

Skills and Attributes:

Proficiency in reception and office administration systems

Advanced computer literacy, including confidence using Microsoft Office and databases

Strong organisational skills and the ability to manage multiple priorities in a busy environment

Exceptional attention to detail and accuracy

Conflict resolution skills and the ability to support individuals who may be in distress

Proactive approach to identifying and suggesting improvements to processes

Excellent written and verbal communication skills, with the ability to engage respectfully with people from diverse backgrounds

Ability to work both collaboratively within a team and independently when required

A strong commitment to social justice and human rights, particularly in supporting children and young people

About Us

At the Youth Advocacy Centre, we are deeply committed to creating a supportive, inclusive, and values-driven workplace. We understand the importance of staff wellbeing and strive to foster a positive, respectful environment where everyone feels valued. You’ll be part of a friendly, professional team of coordinators, case workers, youth workers, social workers, and support staff who are passionate about making a real difference in the lives of young people.

As a well-established not-for-profit organisation, we have been supporting young people in the Brisbane area for over 40 years. Our programs and services are grounded in social justice and human rights, and our mission is to empower young people to reach their full potential and participate meaningfully in their communities. We are proud of our reputation for delivering high-quality, youth-focused services.

If you're looking for a role where your work is valued and you can contribute to positive social change within a collaborative team, we’d love to hear from you.

YAC values diversity in all its forms and welcomes applications from Aboriginal and/or Torres Strait Islander people; those from ethnically diverse communities; and LGBTIQ+ persons.

To find out more details about this role and to enable you to address the essential requirements in your application, please refer to the full Position Description on our website https://www.yac.net.au/vacancies/ ).

Please submit your application via SEEK and ensure that you address all criteria including both:

current CV/resumé including the names and contact details of at least two recent or current referees

1 page response addressing the essential requirements listed under “Required skills and qualifications” and a summary of your previous experience.

Important: Applications without the above components will not be considered.

If you have any questions regarding this position, please email [email protected] or phone 0432 522 190

Applications close 5.00pm, Friday, 4 July 2025. Early applications are encouraged as we will begin interviewing suitable candidates as they are received.