Join a small, friendly and passionate team that excels with hospitality and a goal to exceed our Wine Club Members and guests expectations whilst maintaining a focus on sales. The primary focus of the Wine Club Manager is to facilitate the daily running of the Ivanhoe Wines Round Table Membership as well as ensure that all guests receive the Ivanhoe Experience through effective management of the membership database.

The successful applicant will have an adept knowledge of running wine club databases and an advanced understanding of Australia Post systems.

About the role:

Managing the execution of a quarterly, high volume wine club shipments across customer communications, dispatch and packing

Managing the administration of online and wine club orders

Working with marketing team on wine release calendar and promotions

Working in website back-end, including database management and inventory basics

Managing all customer-facing systems for wine club and cellar door

Essential Personal Attributes:

Superb customer service skills

Attention to detail and high levels of organisation

Microsoft office skills and the ability to learn new systems – Senpos, Australia Post, etc.

Basic wine knowledge, but more importantly a passion for wine. WSET training will be provided to the right candidate

Email marketing and customer journey basics – training will be provided to the right candidate

Ivanhoe Wines specialises in small and personal wine experiences with a specific focus on maintaining and growing our Round Table Membership. We are looking for an enthusiastic, reliable and motivated person to join our team. Your key role will be updating and overseeing the Wine Membership Database (Senpos), ensuring members accounts are up to date and coordinate the Members Wine Pack Shipments 4 times a year, as well as additional orders throughout the year or from Members Functions.

The successful applicant will be required to complete a number of business reporting elements for the Owners of the business and the Cellar Door Manager, as well as be adept at working independently and part of a team. The successful applicant will also be responsible for ensuring procedures and policies are followed at all times, stock control, Membership enquiries and assisting with the training of staff with specific regard to Membership processes.

This position reports directly to the Cellar Door Manager.

Essential Requirements:

Hold a current RSA.

Should have minimum 3 years previous wine membership and database experience

Excellent communication and business reporting skills.

Be able to follow and comply with WHS & HR.

Must be able to follow and reinforce Company guidelines and policy procedures.

Effective team player.

Professional and personable nature.

For any questions about the role or for a confidential discussion, feel free to contact our role expert Lewis Drayton via email at [email protected]