Do you have experience in Support Coordination or community engagement within the NDIS? Join a team where you’ll build meaningful relationships and help connect participants to life-changing supports.

We are looking for a proactive and relationship-focused professional to drive engagement and participant growth through industry connections and community outreach.

About Us

Easecare Support Services is a trusted NDIS-registered provider delivering tailored, person-centred disability support across Melbourne. Our services help participants live independently, engage with their communities, and achieve their goals. We are values-driven and committed to providing culturally respectful, flexible, and empowering support.

About the Role

We are seeking a passionate and proactive Client Engagement & Partnerships Officer to help grow our NDIS participant base and strengthen relationships across the disability sector.

This role involves building and maintaining strong partnerships with Support Coordinators, Plan Managers, LACs, and other stakeholders. You will represent Easecare in the community, generate new participant enquiries, and ensure a smooth intake and onboarding experience.

This is a hybrid position, with flexibility to work from both home and our Melbourne CBD office.

Key Responsibilities

Build and maintain relationships with Support Coordinators, Plan Managers, LACs, and other stakeholders

Attend community events, expos, and sector networking forums to represent Easecare

Generate leads and manage the end-to-end onboarding process for new participants

Respond to new enquiries via phone, email, or in-person meetings

Collaborate with intake and service delivery teams to ensure seamless onboarding

Keep CRM records updated and track engagement activities and outcomes

Stay informed about NDIS developments and sector trends

Contribute to marketing, outreach, and growth initiatives

What We Offer

Competitive salary: $70,000 – $90,000 + Super + Uncapped Bonus

Hybrid working environment (Melbourne CBD office and remote)

Flexible working arrangements

Travel and mileage allowance where applicable

Ongoing training and professional development opportunities

Supportive and values-driven team culture

Opportunity to make a meaningful impact in the lives of NDIS participants

About You

Essential:

Strong communication and interpersonal skills

Experience in business development, stakeholder engagement, or community-facing roles

Understanding of the NDIS and its operating environment

Ability to build rapport with diverse individuals and communities

Highly motivated with a professional and proactive approach

Valid Australian driver’s licence and willingness to travel locally

Desirable:

Previous experience in the disability, aged care, or allied health sectors

Familiarity with CRM systems and managing client pipelines

Qualifications in Community Services, Disability, Marketing, or a related field