𝐖𝐞’𝐫𝐞 𝐬𝐞𝐞𝐤𝐢𝐧𝐠 𝐚 𝐝𝐞𝐝𝐢𝐜𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐝 Community Engagement Officer for our client CARING LOTUS 𝐭𝐨 join the 𝐭𝐞𝐚𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐚𝐠𝐞𝐝 𝐜𝐚𝐫𝐞 𝐚𝐧𝐝 𝐝𝐢𝐬𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐬𝐞𝐜𝐭𝐨𝐫. 𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐚 𝐩𝐞𝐨𝐩𝐥𝐞-𝐟𝐨𝐜𝐮𝐬𝐞𝐝 individual 𝐰𝐡𝐨 𝐯𝐚𝐥𝐮𝐞𝐬 𝐪𝐮𝐚𝐥𝐢𝐭𝐲, 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞, 𝐚𝐧𝐝 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 — 𝐰𝐞 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐡𝐞𝐚𝐫 𝐟𝐫𝐨𝐦 𝐲𝐨𝐮!

Company Description

Caring Lotus was founded in 2020 on the belief that people living with a disability deserve the highest standards of support and care. Aligned with this, our company mission is: Turning diverse ability into best-ability, through care, support, wellbeing and connection. We do this by creating a team of champions and empowering them with tools and support to enable them to create personalised solutions. Over the initial years of operation, our NDIS-participant centric approach to business has enabled Caring Lotus to grow from a home office business to a medium enterprise that has helped well over 500 participants feel connected and understood. In 2024 our hard work and customer centricity have been recognised from a local to an international level and celebrated by multiple independent bodies, including The Wyndham City Council Business Awards; Excellence in customer experience - Winner, Medium/large business - Finalist. The Stevie Awards: Entrepreneur of the Year, Gold winner, Startup of the Year, Gold winner, Company of the Year, Bronze winner, Social change maker, bronze winner Australian Disability Service Award - most outstanding CEO finalist Victorian Disability Sector Awards - team award finalist CEO Magazine - professional services finalist Australian Women Small Business Champion Award - disability support services

Role Description

This is a part-time on-site role for a Community Engagement Officer, located in Werribee, VIC. Community Engagement Officer will be responsible for developing and managing PR and Marketing campaigns, creating press releases, handling media relations, and ensuring effective internal and external communication. The role also involves overseeing project timelines, coordinating with stakeholders, and managing PR and Marketing initiatives from conception to completion.

Key Responsibilities:

Staff Leadership and Culture

· Lead by example to promote a collaborative, inclusive, and high-performance culture within the team.

· Support team morale, engagement, and accountability, reflecting the values of Caring Lotus

· Encourage innovation, compassion, and a team-based approach to achieving business goals.

Operational Oversight

· Coordinate community engagement initiatives and ensure their alignment with company objectives.

· Oversee execution of campaigns, events, and stakeholder activities for optimal impact.

· Ensure smooth workflows and team coordination across departments related to outreach and brand building.Systems & Process Improvement

· Systems & Process Improvement

· Review and enhance internal processes for client acquisition, stakeholder engagement, and external partnerships.

· Implement systems that allow real-time tracking of new leads, referrals, and partnership performance.

· Introduce automation or streamlining strategies for ongoing improvements.

Client & Stakeholder Engagement

· Identify and nurture client and partner relationships through ongoing communication and tailored initiatives.

· Ensure excellent client experiences and maintain strong rapport with plan managers, support coordinators, and community groups.

· Lead outreach that enhances trust, loyalty, and long-term engagement.

Strategic Leadership & Growth

· Design and execute growth strategies, ensuring targets for client acquisition and retention are met.

· Drive initiatives that align with Caring Lotus’s strategic plan, mission, and future direction.

· Evaluate market trends and recommend strategies for future positioning.

Financial Oversight

· Develop and manage budgets for community events, promotional activities, and brand initiatives.

· Monitor variances and ensure spend aligns with expected ROI and company strategy.

· Support revenue growth by ensuring community engagement contributes directly to financial targets.

Training & Development

· Support internal staff with training around community messaging, client onboarding, and public representation.

· Contribute to knowledge-sharing around the disability sector, funding systems, and advocacy best practices.

· Identify training gaps within the team and recommend solutions.

Recruitment & Workforce Planning

· Assist in identifying workforce needs related to client engagement and brand initiatives.

· Collaborate on recruiting individuals for roles supporting community and client interaction.

· Support succession planning for roles within the community engagement space.

Reporting & Communication

· Prepare reports on lead conversion, partnership ROI, event success, and market trends.

· Communicate key findings to leadership and provide recommendations for action.

· Maintain clear documentation and communication for accountability and transparency.

Community Engagement & Representation

· Represent Caring Lotus at external events, expos, fundraisers, networking functions, and advocacy platforms.

· Amplify client and staff success stories to external stakeholders and media.

· Act as a professional and values-driven ambassador for the organisation in the community.

Other Responsibilities

· Perform other duties as required or asked to meet business needs.

Qualifications and Skills:

· Bachelor’s degree in Business, Marketing, Community Development, Disability Services, or related field desired.

· Demonstrated experience in business development, stakeholder engagement, or community outreach—ideally within the disability, aged care, or health sector.

· Strong interpersonal, communication, and negotiation skills, with the ability to influence and build lasting relationships.

· Ability to think strategically and creatively, with a proactive approach to problem-solving and growth.

· High-level written communication skills to produce proposals, promotional materials, and strategic reports.

· Empathetic, values-aligned, and committed to empowering people with disabilities and building inclusive communities.

· Comfortable using CRM systems, Microsoft Office Suite, and digital communication platforms.

· Event coordination, public speaking, or media engagement experience (desirable but not essential).

Security check requirements:

NDIS Worker’s Screening Check

WWCC (If applicable)

Current Australian Driver’s Licence

Education:

Preferred: Bachelor’s degree in Business Administration, Marketing, Community Development, or related discipline
Ongoing commitment to professional development and sector-specific training is highly regarded

Our Company Values -Do these align with you?

If these resonates with you please send through your CV and a 2 minute video of why you are the right person for the role to [email protected].