• Dynamic role with access to ongoing career development opportunities
• Full time, ongoing position based in Fairfield
• SCHADS Level 2B ($33.41-$36.46p/h + 11.5% superannuation + 17.5% leave loading + generous salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

About the opportunity

As our new Administration Officer, you will be the face and heart of our Fairfield office and will be responsible for creating a warm and welcoming environment for all those who visit and work here.

You will be an integral part of our organisation and your demonstrated communication and organisation skills will be an asset in ensuring a smooth connection between the external community and the Wellways services and programs. This includes providing information relating to our services and programs, diverting all calls to the relevant teams, accurately recording and sharing of messages; distribution of incoming and preparation of outgoing mail; as well as assisting with administrational processes and ensuring the reception area and meeting rooms are well maintained at all times.

Your support will reinforce the effectiveness of the wider organisation and you will be making a meaningful contribution to our overall success.

Our office is located a stone's throw away from beautiful parklands and is a short walk to nearby train stations.

Please visit the Wellways Careers site to download a copy of the position description to see further details relating to this role.

Employee benefits

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

To be successful in this role, you will need:

• At least one years' experience in providing reception and telephone services support, or equivalent experience showing customer service and administration skills
• Highly effective communication (phone manner in particular) and interpersonal skills
• Thinking 'outside the square' when applying problem solving skills to issues
• Able to work autonomously and as part of a team
• Able to take an organised, methodical approach to work tasks
• Accurate data entry and observes fine details
• Current valid Driver's License is desirable
• Right to Work within Australia
• Evidence of, or a willingness to undergo a National Police Records Check, Working with Children Check - Employee and NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Caitlyn Cook at [email protected] / (03) 7064 1690

Applications close 2nd July 2025

To apply, please submit a cover letter outlining your interest and suitability for this position along with your resume. We encourage early applications as successful applicants may be contacted prior to closing date.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.