Manager NDIS

· Do you want a strategic leadership opportunity that makes a significant difference in our community?

· Working with a new CEO and a growing team, this is a rare opportunity to shape what’s next.

· Join us in a rewarding role located in Albany at SCHADS Level 6.1/7.3 with above industry salary, packaging option up to $18,550, company car access, free on-site parking, and gifted leave between Christmas and New Year.

It’s not often that truly rewarding leadership roles arise. At Pivot Support Services we have an opportunity for the right person to build on an existing NDIS service, grow it and make it even better. You will have to be seeking a challenging and rewarding role where you can leverage your experience and make a real impact in the lives of people with disability.

This is not a role that anyone can do. You’ll have to be tough and resilient and thrive on challenges of building the service. We want someone who can pay attention to the numbers, help us grow, build on what’s working, and bring fresh thinking to what’s possible.

You will head up a business unit providing NDIS-funded services to clients located in Albany and parts of the Great Southern. You will be managing specialist support coordination, coordination of supports, psychosocial recovering coaching, occupational therapy, and other services. You will have the trust and space to influence strategy and strengthen culture.

This is a major opportunity for the right person: someone with the capabilities, business acumen, sound knowledge of and experience in the sector – and a resolute determination to succeed.

You don’t have to “fit the mould” – you may even break it – but you must have the businesses orientation, success attitude and commitment necessary to make it happen.

You can find out more in the Job Description and on our website. If this role seems like you, then you can contact our CEO, Dr Moira Watson, on 08 9842 96 99 or 0428 658 365 for a confidential chat, or you can apply online through Seek.

Please provide a current CV and a cover letter or video that addresses the key selection criteria by Monday 9.00am 30th June 2025.

Job Description

Job title: Manager NDIS

Reports to: CEO

Responsible for (other positions): NDIS staff

Type of position: Full time (0.8 FTE may be considered)

Location: Albany. May be required to travel to other locations for periods to perform duties.

Agreement/ Grade:

Social, Community, Home Care and Disability Services Industry Award 2010 (Social and Community Services Employees) Level 6.1 - 7.3 plus 5% above award plus access to car, gifted leave, salary sacrifice benefits,

INTRODUCTION

The primary purpose of the position is to manage Pivot’s NDIS function ensuring services operate at maximum efficiency and effectiveness and clients are maximising the use of their funding. The role identifies gaps in service delivery, NDIS compliance and risk management, innovates existing practices, and ensures financial viability of the support provided to clients presenting to the service. The role is responsible for maintaining and achieving financial targets, ensuring audit compliance targets are met, analysing data, generating reports, coordinating work, and providing strategic insight to ensure sustainability and viability of relevant programs, and exploring new business opportunities.

KEY RESPONSIBILITIES

NDIS Operations

o Oversee the provision of services to clients through the current National Disability Insurance Scheme (NDIS) registration, including

o Specialist Support Coordination

o Coordination of Supports

o Psychosocial Recovery Coaching

o Occupational Therapy

o Other services.

· Deliver an accountable and collaborative service that respects the culture of the organisation, the needs of each client and the protocols set out for dealing with those clients.

· Takes the lead in complex cases and manages the team’s caseloads, including interaction with clients to ensure that their needs are identified and that they are willing to engage with Pivot’s service.

· Implement strategies and service delivery KPIs in line with the organisation’s strategic direction, values and performance targets.

· Develop initiatives to increase income and streamline processes to achieve this, whilst ensuring a continued holistic customer approach for current and potential clients.

· Oversee and monitor departmental finances to ensure achievement against annual budget.

· Provide expertise around and lead the implementation of service delivery activities.

· Identify and lead business improvement initiatives to enhance quality and performance of outcomes.

· Provide recommendations regarding service viability and implement effective change, management strategies to update structure and processes as required.

· Implement quality assurance processes to ensure compliance with relevant Australian laws, rules and regulations.

· People Management

· Motivate, coach, hold accountable and supervise the team to increase engagement with the NDIS community to achieve performance objectives.

· Implement a culture of feedback within the team that will promote innovation with a lens on continuous improvement whilst improving and streamlining processes to remain aligned to the current operational standards of the NDIS.

· Instill a culture of ongoing learning that ensures contemporary NDIS knowledge whilst delivering client outcomes in a result-driven environment.

· Support the team to manage needs and risk assessment, finance and compliance requirements, and client records to ensure informed, respectful engagement with clients.

· Provide regular supervision to direct reports to support the team in meeting objectives

· Ensure that all staff within the service receive regular and meaningful supervision and support.

· Help lead and establish a culture whereby staff are fully utilising and embedding IT systems, thereby creating greater efficiencies in day-to-day service operations.

· Work with P&C in establishing a staffing model whereby support workers will be able to work across all services.

· Review and establish clear Key Performance Indicators based on service contracts and operational guidelines.

· Adherence to the business operation cycle – recruitment, onboarding, development of business plans, PDP

· Identify talent for development and opportunities for team members to advance their career

Leadership

· Represent the organisation at conferences and professional development symposiums.

· Develop relationships with other community agencies based on professionalism and specialist expertise.

· Advise the CEO of any issue in relation to the administrative and financial functions of the department.

· Actively pursue opportunities for further or enhanced service delivery.

· Undertake research and special projects as directed.

Wellbeing, Health and Safety

· Comply with all WHS-related systems and participate in all relevant activities.

· Assess risks of physical and psychosocial hazards and implement control measures to reduce those risks.

· Take all reasonable care for own and others health and safety at work.

Key Selection Criteria

Successful appointment to a position will be subject to a pre-employment safety screening process which includes, but not limited to, the following checks:

· NDIS Worker Screening check

· Right to work in Australia

· Current driver’s licence

· Department of Justice Criminal History Clearance _ _

Essential

· Proven experience with a record of achievement in managing the delivery of NDIS services.

· Demonstrated knowledge of the needs of people with disability including person centred approach, positive behaviour support and consideration of whole of life.

· Experience at operational management level with financial responsibility and operational reporting.

· Demonstrated interpersonal and effective people leadership skills with the ability to build credible relationships including the management of workplace culture, performance, complaint and concerns.

· Demonstrated commitment to teamwork and the construction of a supportive, collaborative work environment with the ability to lead, supervise, coach, and develop employees.

· Excellent communication skills including the ability to prepare high quality written reports, policies, action plans, correspondence and other documentation as required.

Desirable

· Undergraduate qualifications in a relevant field.

· Advanced knowledge of the NDIS and other relevant legislation, regulations, standards and industry trends.

· Proven capacity to operate both strategically and operationally with expertise in client service execution.

· Demonstrated experience in budget management and knowledge of financial principles.

· Demonstrated ability to critically analyse issues and develop and implement effective strategies and solutions that support Pivot’s goals and values.

· Demonstrated change management implementation experience.

VALUES

The organisation has adopted the following values and expects staff to demonstrate these values in the course of performing duties: Respect, Integrity, Innovation, and Excellence

Approval

Employee Signature ________________________________ Date __________________

CEO Signature ____________________________________ Date __________________