About Us:
K&S Disability Care is a dedicated and growing NDIS provider offering personalised support that empowers people to live independently and achieve their goals. As we continue to expand, we’re looking for a passionate General Manager who wants to grow with us. We pride ourselves on fostering a positive and inclusive environment where participants and staff feel supported, respected, and valued.

Are you a seasoned leader in the disability sector with a passion for innovation and service growth? We’re looking for a dynamic General Manager to help drive the next phase of expansion at K&S Disability Care.

About the Role:

As General Manager, you will play a pivotal role in oversight and scaling our operations and service delivery across

1:1 daily supports

Day Programs and Weekend Socials

SIL growth and implementation

Respite services

You’ll work closely with our Director to ensure quality service delivery, strong workforce culture, and creating and fostering new and current partnerships within the disability community.

Key Responsibilities:

Business Growth & Client Acquisition:

Lead strategies to attract and retain participants across core supports, weekend socials, and emerging service streams.

Build a strong client base through active community engagement and the development of robust referral networks.

Collaborate with marketing teams to support outreach strategies that enhance brand awareness and drive participant acquisition.

Establish and maintain referral relationships through ongoing collaboration with Local Area Coordinators, support coordinators, allied health professionals, community organisations, and other key stakeholders.

Intake Management:

Oversee the end-to-end intake process from initial enquiry through to onboarding, ensuring timely communication and a smooth transition into services.

Assist with onboarding new participants, including documentation, service agreements, and coordination of initial supports.

Develop and maintain person-centred support plans in collaboration with participants, their families, and key stakeholders.

Ensure all participant needs, goals, and preferences are clearly documented and matched with appropriate support workers.

Work closely with internal teams to ensure accurate record-keeping, NDIS compliance, and continuity of care.

Rostering & Workforce Planning:

Help manage rostering systems to ensure consistent and appropriate support coverage and optimise staff allocation across all services.

Monitor shift patterns and workforce availability to minimise service disruptions and ensure coverage aligns with participant needs and funding.

Coordinate with support workers and service leads to address last-minute changes, cancellations, and urgent shift requirements.

Maintain up-to-date records of staff availability, qualifications, and compliance to match the right staff to the right participants.

Assist with workforce forecasting to plan for future service demand, growth, and leave periods.

Support the onboarding and scheduling of new staff into rosters while ensuring smooth transitions for participants.

Complaint Resolution & Participant Satisfaction:

Handle complaints and feedback promptly and professionally, ensuring resolution processes are fair, transparent, and aligned with NDIS and organisational standards.

Work collaboratively with participants, families, and staff to address concerns, identify root causes, and implement effective solutions.

Maintain detailed records of all complaints, resolutions, and follow-ups to support compliance and continuous improvement.

Monitor trends in feedback and complaints to identify opportunities for service enhancements and risk mitigation.

Promote a culture of open communication, participant voice, and continuous service improvement to enhance overall satisfaction and trust.

Staff Training & Supervision:

Lead the implementation and oversight of staff induction and ongoing training programs to ensure alignment with participant needs, NDIS requirements, and internal policies.

Support continuous professional development by identifying training needs and coordinating relevant learning opportunities.

Supervise staff performance, provide coaching and feedback, and promote a culture of accountability and growth.

Ensure all staff are equipped with the knowledge and skills necessary to deliver safe, high-quality, person-centred support.

Maintain training records and monitor compliance with mandatory training, policies, and practice standards.

Service Development & Innovation:

Implementation and launch of new initiatives including day programs, respite offerings, and capacity-building activities based on participant needs and funding streams.

Identify service gaps and emerging needs through consultation with participants, families, and stakeholders.

Drive innovation by exploring creative, evidence-informed approaches to enhance participant outcomes and engagement.

Collaborate with internal teams and external partners to pilot and scale new initiatives that align with organisational strategy.

Monitor the performance and impact of new services, making data-informed improvements to maximise quality and sustainability.

Strategic Partnerships & Business Development:

Build and maintain strong relationships with support coordinators, plan managers, community organisations, and allied health professionals to drive participant referrals, business growth, and brand awareness.

Identify and pursue strategic partnership opportunities that align with the organisation’s vision and expand service reach.

Represent the organisation at industry events, expos, and community forums to strengthen networks and promote services.

Collaborate with stakeholders to develop referral pathways, joint initiatives, and integrated support solutions.

Monitor market trends and emerging opportunities to inform business development strategies and service innovation.

Marketing & Outreach Oversight:

Collaborate with internal and external teams to develop and implement targeted marketing and outreach strategies that promote services and increase brand visibility.

Oversee the creation of promotional materials, digital content, and campaigns aligned with organisational goals and audience needs.

Identify and pursue outreach opportunities, including expos, community events, and partnerships to enhance community presence.

Monitor the effectiveness of marketing efforts and adjust strategies based on data, feedback, and engagement insights.

NDIS Compliance & Audit Leadership:

Ensure ongoing compliance with the NDIS Practice Standards, relevant legislation, and regulatory requirements across all service areas.

Prepare for NDIS audits by coordinating documentation, evidence collection, and staff readiness, ensuring a proactive and well-organised approach.

Lead internal quality reviews and implement continuous improvement initiatives based on findings, feedback, and audit outcomes.

Maintain accurate and up-to-date records, policies, and procedures to support compliance and service excellence.

Monitor and respond to compliance risks, incidents, or breaches, ensuring timely resolution and reporting as required.

Leadership & Culture:

Inspire and foster a positive, high-performance culture across the organisation by promoting collaboration, accountability, and continuous improvement.

Mentor and support team leaders and frontline staff to build capability, confidence, and leadership at all levels.

Ensure alignment with the organisation’s values, mission, and long-term strategic vision through clear communication and role modelling.

Lead the achievement of operational goals related to service performance, participant satisfaction, and staff engagement and productivity.

Promote a culture of recognition, feedback, and staff well-being to retain talent and enhance workplace morale.

What You’ll Bring:

Minimum 3 years leadership experience in the disability sector.

In-depth knowledge of the NDIS Practice Standards, Worker Screening requirements, pricing arrangements, and operational requirements.

Strong business acumen with a proven track record in scaling services and managing multidisciplinary teams.

Confident communicator with excellent relationship-building skills.

Passion for empowering people with disabilities through high-quality, person-centred care.

Awareness and understanding on ways to problem solve

Ability to cope under pressure and find positive solution and outcomes

Ability to offer suggestions, introduce new ideas, and step beyond the job description to be a true leader

Bonus if You Have:

Established networks with local support coordinators, plan managers, allied health providers, or community partners that can support participant engagement and service growth.

Proven experience leading and managing teams or departments within the disability, community, or health services sector.

A strong understanding of the NDIS landscape, including service delivery models, compliance frameworks, and participant-centred practices.

Demonstrated ability to drive service development and foster innovative, scalable support offerings.

What We Offer:

A dynamic and values-driven organisation that puts people first

Supportive team culture where your contributions are genuinely valued

Ongoing opportunities for professional development and leadership growth

Rewarding work that makes a meaningful impact in the lives of others

Hybrid work arrangements

A competitive salary, super, and benefits will be offered to the right candidate, reflecting their experience, initiative, and values alignment.