Our company:

Happy Healthy Care Services strives to empower individuals and families by providing the highest level of care. Our team of experienced professionals strive to provide quality care services to clients in the comfort of their own home. We believe in offering personalized care, tailored to each individual's needs. Our team is dedicated to delivering compassionate and comprehensive services that promote wellbeing and independence.

Key Responsibilities:

Take charge of the daily operational management across client intake, staff rostering, and service coordination functions

Build and maintain strong relationships with clients, families, and external stakeholders, addressing any concerns quickly and professionally

Ensure the organisation meets all NDIS Practice Standards and is prepared for audits and quality checks

Contribute to workforce development through recruitment, onboarding, and staff training initiatives

Collaborate closely with the CEO to deliver consistent, safe, and high-quality support services

Manage organisational systems and ensure compliance across Supported Independent Living (SIL) and Community Participation (CP) programs

Ensure all participant documentation—such as Rosters of Care, Programs of Support, Schedules of Supports, and Service Agreements—is accurate, compliant, and safeguarded

Lead incident reporting processes and risk mitigation strategies, including mandatory and reportable incidents

Monitor and administer participant funding to ensure alignment with support needs and NDIS guidelines

What You’ll Bring:

Demonstrated leadership experience within disability, healthcare, or community service sectors

Knowledge of NDIS processes, service delivery standards, and regulatory requirements

Exceptional interpersonal, team management, and conflict-resolution skills

Ability to establish systems and procedures in a growing organisation, while maintaining a people-first approach

Strong capability in stakeholder engagement, advocacy, and negotiating positive outcomes