Clinical Operations Manager – Allied Health & NDIS Services | Full Time

🧠 Lead with Purpose | Clinician-Led Organisation | Growth-Focused
📍 Brisbane/Gold Coast | Flexible Location | WFH Remote Role
🌐 www.capabilityss.com.au

About Us

Capability Support Services (CSS) is a dynamic, clinician-led NDIS provider delivering allied health and positive behaviour support services across Queensland. We’re passionate about doing things differently, empowering participants, nurturing our team, and fostering a values-driven culture grounded in empathy, innovation, and integrity.

As we continue to grow, we are seeking an experienced and proactive Clinical Operations Manager to drive service delivery, support team performance, and help scale our impact across communities.

The Opportunity

As Operations Manager, you will be responsible for overseeing daily operations across multiple therapy streams, ensuring high-quality service delivery, therapist support, and compliance with NDIS standards. You will work closely with the Director, clinical leads, and admin teams to streamline systems, enhance workflows, and support a collaborative and high-performing culture.

Key Responsibilities

Lead and support operational functions across psychology, OT, PBS, speech, and physio teams

Manage therapist onboarding, performance tracking, and compliance processes

Oversee scheduling, caseload management, and service delivery efficiency

Drive continuous improvement of systems, policies, and internal processes

Liaise with support coordinators, plan managers, and external stakeholders

Assisting with recruitment, growth and talent acquisition

Assist with business development and growth

Ensure adherence to NDIS Quality and Safeguards Commission requirements

Contribute to team culture, training coordination, and day-to-day problem solving

Take a lead role in scaling operations and expanding our services nationally as we grow across the allied health and NDIS sector with clinics and skill hubs opening in the future

Exciting opportunity to help with new projects related to growth, expansion and centres

Assist with development of clinical training program

About You

Proven experience in operations, practice management and NDIS service delivery

Strong leadership, communication, and people management skills

Behaviour Support/Psychology experience desirable

Deep understanding of the NDIS framework, including service agreements, compliance, and reporting

Ability to think strategically and solve problems effectively in a fast-paced environment

Experience working with allied health professionals or clinical teams

Highly organised, with strong tech and system skills (Salesforce, Xero, Microsoft 365, etc.)

Located anywhere in Australia as it's a remote role

What We Offer

💼 Competitive salary package based on experience

🏡 Flexible working arrangements – WFH

💬 Direct access to senior leadership and influence on company direction

🧠 A values-led, clinician-informed environment

📈 Career development opportunities as we continue to expand

🎉 Inclusive, positive culture where your contribution is recognised