Client Relationship Officer – Health Services

Location: Bowral

Employment Type: Full-time

Salary: $70,000 / year

Harbison is a not-for-profit, community-owned organisation on an exciting growth path. As we extend our services deeper into the Southern Highlands, we’re looking for a Client Relationship Officer who wants to be part of something new. Build with us. Grow with us.

At Harbison, we support older adults and carers through life’s changes—preserving dignity, autonomy, and connection along the way. We provide respectful, person-centred psychological and counselling support to people navigating ageing, loss, transition, and caregiving.

We’re seeking a Client Relationship Officer to play a key role in our growing community-facing health services. This is more than a front-desk role—it’s about making people feel welcome, safe, and supported from the moment they get in touch.

You’ll need to be highly organised and professional, with genuine warmth, empathy, and excellent communication skills. As part of a small, purpose-driven team, you’ll help shape our client experience and ensure our services are delivered with care and efficiency.

What You’ll Do:

• Greet clients with kindness and professionalism, helping them feel at ease

• Manage enquiries, referrals, appointments, and follow-up

• Maintain accurate and confidential client records

• Coordinate busy phone and email traffic with grace and clarity

• Support our clinicians with day-to-day administrative tasks

• Contribute to a welcoming, inclusive environment for clients and carers

• Help establish and grow new services with a focus on quality and responsiveness

What You’ll Bring:

• Strong interpersonal and communication skills, especially with older adults and carers

• Experience in health, aged care, community services, or medical reception

• Excellent organisational skills and attention to detail

• Confidence using practice management systems (e.g., PracSuite) and processing payments (e.g., Tyro/Medipass)

• Understanding of Medicare and DVA processes (e.g., Better Access, CDM, etc)

• Warmth, discretion, cultural sensitivity, and a collaborative mindset

Why Join Us:

• Salary packaging to boost your take-home pay. Up to $15,900 tax-free plus $2,650 entertainment benefits.

• Purpose-led work in a supportive, established organisation

• Training and mentoring to help you succeed in your role

• Flexible options to support work/life balance

• Opportunities for career development

• The opportunity to make a real and lasting difference every day