About us:
The Fix Dental philosophy is simple: deliver the highest quality dental care at fixed, upfront, and affordable prices. We have two conveniently located practices in Mount Gravatt and Chermside and are proud to be a trusted choice for both general and cosmetic dental care.

About the role:
This is a dynamic, people-focused position that combines front desk responsibilities with patient coordination and sales support. You’ll be the first point of contact for new and existing patients — both in person and online — so warmth, confidence, and professionalism are essential.

Your key responsibilities will include:

Managing day-to-day admin tasks: scheduling appointments, processing payments, responding to emails, and completing financial paperwork accurately

Responding to new enquiries (online and phone), guiding patients through the consultation process, and ensuring every interaction is welcoming and informative

Providing exceptional patient experiences during consultations and follow-ups, and helping patients understand their treatment options

Managing patient leads and workflows to ensure no one falls through the cracks

Confidently discussing pricing and encouraging patients to take the next step in their treatment journey

Attention to detail, strong communication, and excellent time management are essential to succeed in this role. Experience in dental or healthcare is a bonus, but not required — we’re happy to train the right person with a great attitude and willingness to learn.

What we’re looking for:

A positive, friendly, and enthusiastic attitude

A confident, reliable, flexible, and highly organised individual who thrives in a fast-paced environment

Strong communication skills and the ability to manage your time effectively

What you’ll get from us:

A supportive and fun team culture — we laugh and celebrate wins daily

A leadership team committed to your ongoing training and development

The opportunity to contribute to the continued growth of a thriving business

A rewarding role where you genuinely make a difference — helping patients leave with a confident smile

Part-time or full-time hours available

To Apply:

Please send your CV and a cover letter outlining your relevant experience and why you’d be a great fit for this role.

Please address your cover letter to the Practice Manager and ensure it includes answers to the two questions below. Applications without responses will not be considered.

What is one example of a time you delivered exceptional customer service and how did it make a difference?

Why do you want to work in a dental practice, and what excites you most about this role?