About the Role:

In this role, you’ll play a vital part in keeping our national vehicle fleet operating seamlessly by managing tolls, traffic infringements, and supporting the broader fleet and operations teams with efficient, high-quality administrative assistance. Your day-to-day will involve processing toll charges, resolving discrepancies, entering data into our systems, and maintaining accurate records and correspondence.

This role is perfect for someone who thrives in a fast-paced, high-volume environment and finds satisfaction in structure and routine. If you’re known for your organisation, accuracy, and ability to juggle multiple systems and tasks at once, this is your chance to make an impact and keep our operations moving without a hitch.

Perks & Benefits:

• Convenient Location – < 10 mins walk from Mascot Station.
• Collaborative Team Culture – Thrive alongside driven, like-minded individuals.
• Employee Wellbeing Program – 24/7 access to mental health, safety and wellbeing support through Sonder.
• Team Celebrations – Monthly team lunches, birthday celebrations, and festive events.
• Study Assist Program – We’ll help fund your education while you grow your career!
• Exclusive Discounts – Special offers available through Employment Hero and Flare.

Key Duties & Responsibilities:

Responsibilities may include, but not limited to, the following:

• Monitor, process, and reconcile all toll charges and traffic infringements linked to Carbiz’s national fleet.

• Use toll provider websites to update driver details and assign responsibility for tolls.

• Investigate and resolve discrepancies in toll transactions.
• Manually input toll and infringement data into the internal systems (Salesforce).

• Answer calls and emails from customers or partners about tolls and fines, providing helpful and timely support.
• Work with external providers, service vendors, and authorities to manage toll and infringement matters.
• Keep accurate records of all fines, payments, disputes, and related communication.
• Open, scan, and upload incoming mail into our systems, and deliver physical mail to the right teams.
• Provide general administrative support across the business as required.

About You:

You thrive in a fast-paced environment where structure and consistency are key. Highly organised and detail-focused, you're at your best when managing high-volume and structured tasks. Whether it’s logging into multiple portals, managing a queue of customer enquiries, or maintaining accurate databases.

• Experience in a high-volume administration role (essential).
• Familiarity with toll systems or traffic infringement processes (desirable but not essential).
• High attention to detail and proven data entry accuracy.
• Tech savvy - Confident using online portals and CRMs.
• Self-organised and able to juggle competing priorities.

About Us:

Carbiz is proud to be a HRD 5-star employer of choice – 2025. We’re more than just an award-winning vehicle replacement provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 8,500 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2022, 2023, 2024’, ‘Australia's Best Accident Replacement Service’ for three consecutive years from ProductReview.com.au and more, we’ve earned a trusted reputation for delivering reliable like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do – Passion drives everything we deliver.
• Better than yesterday – Constant improvement is in our DNA.
• Win with trust – We lead with trust, reliability, and helpfulness.
• Collaborative core – We achieve more by working smarter together.
• Valuing people – We respect, develop, and reward our people.

Apply Now:

If you're a proactive and organised administrator looking to grow in a fast-paced business, we want to hear from you. Click APPLY and our Talent Team will be in touch.