Description

We have just started the search for another highly motivated individual to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Service Centre skills and work in large, welcoming team to support very significant Queensland institutions. This role could be your next big thing if you pride yourself on your teamwork, professionalism and ability to work well under pressure.

Schedule is rotational (morning shift and night shift with weekends and public holidays work), based at our client's site.

Role

In this role you will be expected to support:

Microsoft Server and Desktop products

Active Directory & Exchange access management

Citrix hosted desktop environments

Desktop hardware configuring & troubleshooting

Proven track record of success in a Helpdesk/Service Desk environment

The following would also be viewed advantageously:

Experience and strong working knowledge of ticketing systems, SLA’s and time sheeting

ITIL understanding, specifically around best practice IT services, operations and processes

A history of outstanding performance in customer service roles

Requirements

As a Service Centre Analyst, you will demonstrate most, if not all of these skills and abilities:

Strong attention-to-detail, highly developed problem solving and troubleshooting abilities;

Initiative and flexibility within the workplace;

Energy, integrity, reliability and accountability are must-haves for this position;

Excellent time management skills;

Well-developed written & verbal communication skills; and

Superior interpersonal skills in order to communicate effectively with our clients’ staff at all levels.

Benefits

This is an exciting opportunity to join a growing ICT Service Centre in a great CBD location, with a wonderful team culture and supportive working environment. There are a number of opportunities for you to learn and develop your career in IT with ample training provided on successful appointment into the role. We have a range of immediate opportunities available across Level 1, 2 and 3 so apply now!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.