• Local Government
• $50 per hour + super
• 2 month contract + extension
• ASAP Start
• Brisbane, QLD
• Onsite work only

Key Responsibilities:

• Deliver high-quality customer service and ensure user satisfaction through prompt issue resolution
• Log, monitor, and manage IT requests using service management tools
• Guide users through troubleshooting steps and basic technical support processes
• Maintain accurate documentation, user guides, and support materials
• Provide training and assistance on software and applications
• Identify opportunities to improve service desk procedures and user experience
• Collaborate with technical teams by escalating complex issues appropriate

Essential Requirements:

• Prior experience in a Service Desk or IT Support environment
• Government experience
• Strong troubleshooting and communication skills
• Ability to manage and prioritise multiple support requests
• A collaborative, proactive attitude with a focus on continuous learning
• Experience supporting business applications and Windows environments

�� Bonus: Exposure to or working knowledge of ServiceNow will be highly regarded.

If you are interested in this position, please apply via the link!