Logo for Customer Service Officer - Call Centre

Customer Service Officer - Call Centre

Woodforde Group
Archerfield, QLD
A$34 p/h + Super | $60 - 65K + Super
Call Centre & Customer Service → Customer Service - Call Centre
Contract
On-site

Posted 1 day ago


Your Organisation

For over 100 years, this organisation is one of the most trusted brands with the services that they provide. As a global organisation with over 50 locations throughout Australia, they are seeking a new Internal Sales Superstar to join their team.

With innovation and sustainability at the forefront of everything they do, this organisation is passionate about making a difference to both businesses and consumers.
Now, we’re looking for our next Sales Superstar to join a down-to-earth, high-performing team that knows how to work hard, hit targets, and celebrate wins (BBQs included).

Your Role:

Are you sales-focused, proactive, and love the thrill of a closed deal? This is a role for someone who’s energised by conversations, motivated by performance, and thrives in a structured but fun team environment. You’ll manage inbound and outbound calls, helping new and existing customers protect their homes through tailored solutions.
You'll be part of sales-driven team, and we need people who aren’t afraid to pick up the phone, ask the right questions, and educate customers into the right solutions.

You’ll thrive here if you:

  • Are naturally sales-oriented with a strong work ethic
  • Love making outbound calls and following up with lapsed clients
  • Know how to listen actively and uncover cross-sell and upsell opportunities
  • Take initiative during quieter periods to drive your own success
  • Are a natural educator who can spot potential and match customers to value
  • Embrace a team culture where everyone lifts each other and celebrates together

Your Job Responsibilities:

  • Make 100+ calls per day, mixing inbound and outbound leads
  • Rengage lapsed clients
  • Update CRM (Microsoft Dynamix 365)
  • Customer Care and provide solutions to any issues
  • Deal with email enquiries
  • Follow up correspondence
  • Escalate any issues in a timely manner
  • Log customer details accurately to ensure smooth technician handover
  • Be part of a tight-knit team that’s shifting to a proactive sales culture

What You Get:

  • $60K–$65K + Super depending on experience commencing on a 3 month temporary to permanent basis
  • Tiered monthly commission scheme
  • 1–2 weeks of comprehensive training on systems, sales techniques, and product knowledge
  • Clear career progression with potential to move into commercial or B2B roles
  • Access to national opportunities across 1,800+ employees in Australia

Perks of the Job:

  • Onsite parking and a café/takeaway shop across the road
  • Modern kitchen with air fryer, vending machines, and comfy breakout space
  • Smart casual dress, with uniforms provided upon permanent appointment
  • EAP access, recognition programs, employee discounts and a well-supported onboarding experience
  • Train station 1.5 km away with nearby bus stops (most team members drive)

Culture Snapshot:

  • Warm, open, and performance-driven team environment
  • Strong team social life – BBQs, weekend catchups, and celebrating wins together
  • Supportive leadership focused on results and wellbeing
  • Down-to-earth people with big goals

Grow With Us We’re not just looking for someone to fill a seat. We’re building the future of our sales team – and we want team players who are motivated, hungry to learn, and ready to grow into the next stage of their career.

Sound like your kind of team? Apply now and take your sales career to the next level. For more information please call our team on 07 3062 9280

This Organisation is an equal opportunity employer and welcomes applicants from all backgrounds


About Woodforde Group

South Brisbane, QLD, Australia
Human Resources & Recruitment
1-10 employees

Woodforde Group is an inclusive, boutique staffing solutions firm that develops strong longlasting relationships with both our clients and candidates.

We try to do things a bit differently at Woodforde Group. It's important that when you are looking for your next opportunity you feel heard and that the job opportunities presented align with your future career aspirations. If you're looking for a role we take the time to truly understand what you are looking for. We're transparent, honest and value open communication at all times.

It’s important for us to understand what our candidates are passionate about. Because if you are passionate about what you do, you never work a day in your life!

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