We're looking for a proactive and customer-focused Service Desk Analyst to join our clients IT team. You’ll be the first point of contact for technical support, helping staff resolve issues and maintain productivity through timely and professional assistance.

Key Responsibilities

• Log, triage, and resolve incidents and service requests within agreed SLAs
• Provide first-level support across hardware, software, and mobile devices
• Perform basic troubleshooting for network, Microsoft systems, and video conferencing
• Deliver and maintain IT assets, including setup, recovery, and disposal
• Offer basic user training on commonly used software and systems
• Assist with documentation and drive continuous improvement in support services
• Maintain a safe and compliant work environment in line with company policies

About You

• Experience in a similar IT support or service desk role
• Strong working knowledge of Microsoft products (365 Admin Centre, Azure AD, Teams, SCCM, Intune)
• Excellent communication skills with the ability to simplify technical language for users
• Solid problem-solving skills and a team-oriented approach
• Exposure to networking and hardware troubleshooting
• Tertiary qualification in IT or relevant certifications (desirable)

For all Australian based contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading.