POSITION DESCRIPTION – MEMBERSHIP OFFICER (TEAM LEADER)

The Position

The role of team leader in the membership team of the Electrical Trades Union is to participate in the membership/administrative activities of the Union, as well as be a leader among their peers.

The team leader is expected to work closely with the Branch Secretary, Head of Legal & Operations and Financial Controller to ensure the Union provides an efficient and effective service to its members, and its functions and systems are operating sufficiently provide that service.

This will involve liaising with IT providers and consultants to resolve any issues and/or improve the Union’s systems.

Location and Reporting Structure

· The team leader is employed by the Electrical Trades Union of Australia, NSW and is located in the Union’s head office in Sydney.

· The team leader reports to the Branch Secretary and Head of Legal & Operations.

Position Description

The Union operates a number of systems to manage and service its members. The Union will have a dedicated external IT provider, located locally, to assist with all IT issues. The Union also has an ongoing relationship with iMIS specialists to assist where required.

The team leader is expected to be able to work with their team to use the systems and be able to communicate with external parties as required. The team leader is expected to have a thorough working knowledge of iMIS, including in respect of troubleshooting, maximising its efficiencies, facilitating financial transactions and ensuring accurate record-keeping.

In their leadership role, the team leader is expected to allocate work to members of the team and assist the Head of Legal & Operations with managing day-to-day operations of the team.

The team leader is expected to be technologically savvy. The team leader is expected to be able to work with the financial controller to streamline the membership fee payment process.

The team leader is expected to work with, and support, all employees and officers of the Union and to work as part of a broader team.

Role Responsibilities

The role of team leader includes, but is not limited to, the following:

· lead and supervise the administration and membership services team, including by delegating tasks to other team members, having regard to working hours, complexity of member composition and workload

· manage all aspects of the membership process in accordance with the Union’s rules and legislative requirements;

· provide monthly reports to the Secretary on all membership activities trends and administrative metrics;

· assist with collating information for compliance with the legislative and regulatory requirements of the organisations’ reporting obligations to all third parties;

· manage all debt collection processes, including taking arrears payments and re-engaging members who have outstanding fees;

· prepare and process and manage membership payments, including issuing accounts, invoices and refunds across a variety of payment methods on a weekly, monthly, quarterly, and annual basis;

· maintain accurate and up-to-date records of member information and activities;

· efficiently manage and respond to incoming communications via inbox and phone, ensuring timely and accurate responses;

· ensure member concerns and complaints are resolved, ensuring a high level of satisfaction and retention;

· implement and execute member recruitment & retention strategies;

· report to the Head of Legal & Operations in respect of the membership statistics of the Union, the work performed by the membership, leave arrangements and any issues arising within the membership team;

· work with the financial controller to ensure the Union has accurate financial data;

· provide troubleshooting and mentoring to team members in respect of the best use of the iMIS system;

· Work with external providers to ensure the software and programs are performing sufficiently for the membership team to perform their duties;

· collaborate with others to plan and implement membership events and promotions; and

· any other task as directed by the Branch Secretary from time to time.

Qualifications and Skills

It is highly desirable that the team leader has a tertiary qualification in business administration, communications, marketing or related field

It is essential that the team leader has:

· significant experience working with the iMIS system (or equivalent) and is able to ensure it performs its functions efficiently and accurately;

· at least 2 years of experience in a membership or customer service role, with a proven track record of success;

· demonstrated ability to lead a small high performing team to deliver outcomes;

· demonstrated computer literacy and competency in the use of the Microsoft Office Suite of programs and databases;

· excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with members and stakeholders;

· strong organisational skills, with the ability to manage multiple tasks and prioritise effectively

· the ability to mentor other staff, including in respect of using the iMIS system and working in a membership-based organisation;

· a commitment to improving their technological skills, including by undertaking training provided by our external providers.

· proven project management skills and experience running a number of concurrent initiatives to meet deadlines and outcomes

· excellent attention to detail, with a focus on accuracy and quality.

Conditions

The role attracts a salary between $90,000 and $105,000, depending on experience, qualifications and skills. You will also have access to the following conditions:

1. 12 x rostered days off per year;

2. An additional Picnic Day;

3. 5 weeks annual leave, with 20% annual leave loading;

4. yearly health promotion allowance;

5. attractive superannuation conditions.

How to apply

If you would like to apply for this role, please send your cover letter and CV to [email protected] by 5pm 4 July 2025.