Are you a dynamic, motivated individual passionate about leading and developing high-performing teams? We are currently seeking a dedicated Team Leader to join our client’s customer care team and drive excellence in customer experience.

Company Overview:

Join a vibrant and growing company known for its commitment to delivering exceptional service and fostering a positive, inclusive work culture. Their focus is on providing top-tier support to their valued customers while ensuring a collaborative and supportive environment for their team members.

Perks of the Role:

• Competitive salary package
• A collaborative and supportive work environment that values diversity and inclusivity.
• Free onsite parking
• Staff discounts
• Extensive onboarding and training program

Responsibilities:

• Lead, mentor and motivate a team of customer service representatives to achieve and exceed performance targets and service level agreements.
• Conduct regular coaching sessions and performance evaluations to identify strengths and areas for improvement within the team.
• Develop and implement strategies to enhance customer satisfaction and optimize service delivery.
• Collaborate with other departments to streamline processes, resolve escalated issues, and ensure seamless communication.
• Monitor team metrics, generate reports, and present insights to upper management for continual improvement.
• Foster a positive and engaging work environment that encourages teamwork, innovation, and professional growth.

Qualifications:

• Proven experience in a customer service role, with leadership of supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and the capability to manage multiple priorities effectively.
• Proficiency in utilizing CRM system and other relevant software.
• A proactive attitude with a focus on continuous improvement and team success.
• Sound level of numeracy and demonstrated attention to detail.