Team Leader – Client Services

We are looking for a dynamic Team Leader to join our Client Services division, with a ‘can-do’ attitude and positive energy you'll fit right in!

Your passion for customer service, outstanding communication and interpersonal skills and your ability to lead, inspire and motivate teams, will see you thrive in this fast-paced work environment.

We offer an excellent company culture (end of month staff BBQ's are standard! as are employee of the month awards, off-site Team Building days, in-house and external training opportunities and the occasional table tennis championship!) a supportive team environment and lots of perks, not to mention an attractive salary package. Interested?

Essential Requirements for the Role:

Leadership: Strong leadership skills with the ability to inspire and motivate teams, delegate responsibilities, and manage performance effectively in a fast-paced work environment.

Strategic Thinking: Proven ability to implement strategic plans that drive business growth and efficiency.

Operational Excellence: Expertise in optimising business operations, process improvement, and resource allocation.

Decision-Making: Excellent decision-making skills, with the ability to analyse complex situations and make informed, strategic decisions.

Communication: Outstanding communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels, including a high standard of written and verbal communication skills and professional phone manner.

Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying and addressing business challenges.

Integrity: High ethical standards and a commitment to maintaining the company's reputation and values.

Adaptability: Ability to adapt to changing business environments and support the organisation through periods of change.

Visionary: Forward-thinking mindset with a focus on innovation and continuous improvement.

Team Player: Collaborative approach with the ability to work effectively with the CEO and other senior leaders with a positive outlook.

Project Management: Experience in managing projects through to completion.

Customer Focus: Strong focus on customer satisfaction and experience, with the ability to align business strategies to meet customer needs. An understanding of and commitment to client centred service delivery.

Technological Proficiency: Familiarity with relevant business software and technology, including MS Office suite programs and data entry activities, with an understanding of how technology can drive business efficiencies and innovation.

Now the perks!

Base Salary $97,000 PA + Superannuation

Permanent Full-Time 35 hrs/week

Salary Packaging including Novated Leasing is available

Career Pathway

Great company culture

20 annual leave days + 6 additional leave days during Christmas/New Year (during our shutdown period)

EAP support

Based at our Head office in Dapto

Scope Home Access is Australia's #1 not-for-profit service provider of home modification and maintenance services (Allied Health and Construction). Established in 1985, Scope Home Access delivers services across the Illawarra region, South-Eastern NSW, Southern Highlands NSW, Hunter region, NSW Capital Country and the ACT.

We are a construction company which specialises in modifying our clients' homes to make them safe. Our team of professionals operate in the aged care sector and take great pride in supporting our clients so that they can live safely at home.

If you have any questions about the role please feel welcome to email us at [email protected].

To apply, upload a covering letter and copy of your resume via the "Apply” button by COB, 6 June 2025.

All appointments are made subject to a satisfactory National Criminal History Record Check.

Want to know more about us? Visit our Website, or Facebook and Instagram pages www.scopehomeaccess.com.au.