Team Leader Intake Team (Grade 7/8)

Law Enforcement Conduct Commission

Ongoing | Sydney CBD based (Hybrid Option)

About Us

The Law Enforcement Conduct Commission (LECC) is an independent body exercising royal commission powers to detect, investigate and expose serious misconduct within the NSW Police Force (NSWPF) and the NSW Crime Commission (NSWCC). The LECC also independently monitors and reviews the investigation of complaints by the NSWPF and the NSWCC about the conduct of their officers. In doing so the LECC recognises the primary responsibility of those agencies to investigate and prevent officer misconduct and corruption within those agencies, while providing for oversight of those functions.

The LECC works collaboratively with the NSWPF and the NSWCC to educate and promote the prevention and elimination of officer misconduct, particularly through the identification of systemic issues that are likely to be conducive to the occurrence of officer misconduct and corruption. The LECC also undertakes independent, real-time monitoring of critical incident investigations undertaken by the NSWPF and can make reports on the conduct of critical incident investigations by the NSWPF.

The LECC plays a key role in strengthening the integrity of law enforcement in NSW.

Find out more about the LECC: http://www.lecc.nsw.gov.au

About the team

The Intake and Assessment Teams primary function is to assess and manage complaints regarding misconduct by NSW Police Force and NSW Crime Commission officers. This includes assessing all complaints made directly to the LECC, as well as all complaints of a specified class (notifiable misconduct) made to the NSW Police Force and the NSW Crime Commission.

The Intake Team serves as the initial point of contact for individuals seeking assistance or reporting concerns relating to the NSWPF and NSWCC, making their role crucial in ensuring a prompt response by the LECC.

About the role

The Team Leader coordinates the Intake team to ensure effective operation through the day-to-day management and delegation of tasks, managing team rostering and resources, and ensures compliance with the Commission’s operational standards. This role supports Intake Officers and conducts and co-ordinates the training and development of new Intake Officers. In addition to these supervisory responsibilities, the role work alongside the Assessment team and maintains a case load of complaints for assessment and assists with managing the complainant phone line.

A full list of responsibilities can be found in the Role Description.

About You

Out ideal candidate will have:

• Demonstrated leadership skills, with experience in team coordination or supervision.
• Strong analytical skills to assess and manage complex complaints.
• Ability to multitask efficiently with good attention to detail.
• Excellent interpersonal and communication skills (both written and oral), with the ability to mentor and train team members.
• Knowledge of the Law Enforcement Conduct Commission Act 2016 and other relevant legislation or the ability to acquire this knowledge quickly.
• Proficiency in using database and case management systems.

How to Apply

Please submit your up-to-date resume (maximum 4 pages) and a cover letter (maximum 2 pages) outlining your relevant experience and addressing the two target questions below:

Question 1 - The position description highlights the need to provide guidance and support to Intake Officers, particularly when managing challenging interactions with complainants exhibiting unreasonable conduct. Describe a situation where you had to support a team member in a similar situation. What strategies did you employ to assist them in de-escalating the situation, maintaining professionalism, and adhering to organisational policies? What was the outcome, and what did you learn from this experience that would be relevant to this Team Leader role?

Question 2 – As a Team Leader, you will be responsible for coordinating the intake team, providing support, and maintaining your own caseload. Describe how you would balance these competing priorities to ensure both the efficient operation of the team and the high quality of your own work. What strategies would you use to monitor team performance, identify potential bottlenecks, and maintain consistent standards across all Intake officers?

Your application will need to be submitted on your candidate file application on I Work for NSW www.iworkfor.nsw.gov.au

Application closing date: Sunday, 6th July 2025, 11.59pm

Eligibility

• To be eligible to apply for this role you must be an Australian or New Zealand citizen or permanent resident.