
Customer Service Team Leader
Hays | Office Support
Posted 14 days ago
Customer Service Team Leader job located in Chatswood
Your new company
A globally renowned manufacturing company in Chatswood is looking for an experienced Customer Service Team Leader to join their team. This is an amazing opportunity and time to join this company as they approach a period of global change. The successful candidate will play a key role in the roll-out of a new global CRM system.
Your new role
In this role you will be responsible for leading a small team of customer service and technical service staff. You will be responsible for managing sickness, annual leave and appraisals while also having a hands-on approach to customer service. Duties include:
- Reporting on customer service performance
- Coordinate training and upskilling the team
- Dealing with escalated customer complaints
- Driving sales through efficient customer service
- Supporting the team with the achievement of KPI's
What you'll need to succeed
To be successful in this role you will need:
- A customer-centric approach to your work
- A caring and nurturing approach to management
- Ability to interpret data and implement change
- Previous experience using SAP will be an advantage
- Able to foster great working relationships with your colleagues
- Previous experience in a product-based customer service role
- Previous experience managing a team of people
What you'll get in return
- Hybrid work available, working three days in the office and two days from home
- Company employee assistance programme
- Access to discounted products and gym membership
- Fantastic modern working environment
- Close to public transport links
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
About Hays | Office Support
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
Customer Service Manager
BRASV Group Pty Ltd
Service Technician - Gas Fitter
GASFORCE NSW

Senior Accountant (Business Services) - Relocate to Wagga Wagga
MW Recruitment

CNC Field Service Engineer
Headland Technology Pty Ltd

Service Engineer - Automated Storage
Headland Technology Pty Ltd

Service Electrician, Sign-On Bonus
Fluid Plumbing
Service Sales Consultant
Kite Recruitment Group

Customer Success Manager
BNB Made Easy