We are seeking a Team Leader and with exceptional leadership qualities and a proven ability to influence others through engaging communication and training. This is a key role with a particular focus on training and coaching consultants to achieve KPI's, sales and productivity targets.

The Memberships Team Leader will lead and coach a team to ensure the ultimate customer experience is provided to Our Vacation Centre members and affiliated customers through the delivery of travel bookings and all travel related products and services resulting in increased growth and profit to the business. The successful candidate will be a driven individual who will take accountability for delivering targets through increasing their staff capability, ensuring high levels of engagement and through monitoring productivity.

About the Position:

• Regularly monitor calls to ascertain the quality of service being offered by consultants and use the information to develop coaching, training, or performance management action plans
• Regularly review productivity and KPI achievement to maximise all opportunities in the process of closing a sale and opportunities within the customer relationship lifecycle
• Work with Senior Managers to form strategies which will inspire and motivate individuals to ensure a high level of productivity and KPI achievement
• Support business objectives, new initiatives, policies and processes within the Memberships Department
• Act as the point of contact for trouble shooting day to day operational issues impacting customer service
• Lead the team with proactive people strategies including coaching, training, and constructive feedback
• Display leadership values by ensuring effective communication, integrity, respect and accountability

About You:

• Demonstrated leadership experience with the ability to lead and coach a team in a fast paced environment
• Proven successful sales record with a strong understanding of sales processes being results driven with analytical capability
• Goal orientated; results driven with analytical capability
• Knowledge of Microsoft Office (Outlook, Excel, Word)
• Demonstrated interpersonal, written and verbal communication skills
• Strong customer service background with a solutions focus
• Excellent organisational skills with the ability to multitask and work quickly and efficiently to meet deadlines
• Demonstrated ability to multitask in a fast paced environment
• Experience in contact centre operations & best practice desired
• Positive attitude

Come aboard and don't miss out on this fantastic opportunity!

Only shortlisted candidates will be contacted and no student visa applicants thank you.

This role is a Working from Home role.