
Team Leader - Memberships Department - Working from Home
Our Vacation Centre
Posted 2 days ago
We are seeking a Team Leader and with exceptional leadership qualities and a proven ability to influence others through engaging communication and training. This is a key role with a particular focus on training and coaching consultants to achieve KPI's, sales and productivity targets.
The Memberships Team Leader will lead and coach a team to ensure the ultimate customer experience is provided to Our Vacation Centre members and affiliated customers through the delivery of travel bookings and all travel related products and services resulting in increased growth and profit to the business. The successful candidate will be a driven individual who will take accountability for delivering targets through increasing their staff capability, ensuring high levels of engagement and through monitoring productivity.
About the Position:
- Regularly monitor calls to ascertain the quality of service being offered by consultants and use the information to develop coaching, training, or performance management action plans
- Regularly review productivity and KPI achievement to maximise all opportunities in the process of closing a sale and opportunities within the customer relationship lifecycle
- Work with Senior Managers to form strategies which will inspire and motivate individuals to ensure a high level of productivity and KPI achievement
- Support business objectives, new initiatives, policies and processes within the Memberships Department
- Act as the point of contact for trouble shooting day to day operational issues impacting customer service
- Lead the team with proactive people strategies including coaching, training, and constructive feedback
- Display leadership values by ensuring effective communication, integrity, respect and accountability
About You:
- Demonstrated leadership experience with the ability to lead and coach a team in a fast paced environment
- Proven successful sales record with a strong understanding of sales processes being results driven with analytical capability
- Goal orientated; results driven with analytical capability
- Knowledge of Microsoft Office (Outlook, Excel, Word)
- Demonstrated interpersonal, written and verbal communication skills
- Strong customer service background with a solutions focus
- Excellent organisational skills with the ability to multitask and work quickly and efficiently to meet deadlines
- Demonstrated ability to multitask in a fast paced environment
- Experience in contact centre operations & best practice desired
- Positive attitude
Come aboard and don't miss out on this fantastic opportunity!
Only shortlisted candidates will be contacted and no student visa applicants thank you.
This role is a Working from Home role.
About Our Vacation Centre
Imagine having the power and appeal of vacations through fully branded travel and cruise programs - with access to flights, cruises, hotels, resorts, tours, car rental and packaged products. Through our proven e-commerce platform, partnered with a full-service, state of the art call centre, customer service and fulfillment operations, OVC can give you that power.
OVC continually cultivate powerful, long-standing relationships with every major cruise line across the globe, and further strengthen its product lines with the addition of more than 30,000 high quality resort and hotel options and a broad range of worldwide experiential tours.
With the implementation of innovative sales and marketing programs together we can deliver the dream of cruising to your consumers and vacationers worldwide.
Source: This is an extract from the company’s own website.
Housekeeping Team Leader
Vacenti

Call centre Team Leader / Supervisor
Q & A Market Research
Customer Service & Team Support Administrator - Healthcare (Work From Home)
Own Body
Team Leader - Home Care NDIS
LIFEST HEALTHCARE
Educational Team Leader, Engineering
TAFE Queensland

Educational Team Leader, Automotive
TAFE Queensland

Customer Care Team Leader
Citrus Group Pty Ltd

Housekeeping Team Leader
Vacenti
