About Us

We’re a tight-knit collective of practitioners and support staff, united by our commitment to outstanding patient outcomes. Since 1982, North St Ives Medical has earned a reputation as a trusted, excellent family practice delivered in a warm, welcoming environment.

We take pride in being the best at what we do—upgrading our systems, refining our spaces, and polishing workflows behind the scenes.

We also value connection: celebrating each other’s contributions, sharing laughs, and enjoying regular team catchups. Now, we’re embarking on a major expansion—doubling in size under one roof and introducing exciting new services.

If you thrive in a values-driven culture that balances tradition with innovation, you’ll feel right at home.

Join Us as Our Next Practice Manager

Are you an experienced Practice Manager or a highly capable Assistant Manager ready to take the next step? Do others look to you as a future leader?

We're looking for someone to help shape the future of the North Shore’s newest multidisciplinary medical hub. This is a rare opportunity to drive innovation, lead with purpose and leave your mark on a growing, well-regarded clinic.

You’ll enjoy autonomy, input into strategy, and the opportunity to make a tangible difference. If you’re ready to help a great team do even greater things—this is your moment.

Why This Role Matters

Transform Patient Care: Your work directly impacts thousands of lives by ensuring patients get the right care at the right time.

Lead with Purpose: From staff development to marketing, every decision you make helps build a healthier, more connected community.

Be a Change-Agent: You’ll help launch a new community asset—setting standards in primary care, piloting AI scribes, telehealth models and population health outreach.

Our Values

Patient First: Every policy, project and process revolves around making life easier and healthier for our community.

Integrity & Trust: We handle sensitive data, patient concerns, and accreditation audits (RACGP/AGPAL) with transparency and ethics.

Continuous Improvement: We measure what matters, welcome feedback and refine workflows to lift quality and performance.

Collaboration & Respect: Whether you’re at reception or in the consult room, we lift each other up with trust, humour and shared purpose.

Innovation with Heart: We embrace technology—when it improves human connection and makes care more seamless.

What You’ll Own

Practice Administration & Operations: Manage rosters, onboarding, facility upkeep and third-party vendors.

People, Culture & Learning: Recruit, train and support a multidisciplinary team; lead meetings and team events.

Finance, Billing & Payments: Oversee budgets, payroll, supplier payments, Xero reconciliations, and Medicare claims. Optimise PIP/WIP submissions and fee policies.

Strategy, Projects & Reporting: Collaborate with the Director and Ops Manager to define priorities, implement service expansions and track progress through monthly reporting.

Compliance, Risk & Quality: Maintain accreditation readiness, manage the risk register and ensure systems align with RACGP standards.

Marketing & Patient Experience: Plan and execute quarterly marketing campaigns, support sessional practitioners, and build community partnerships.

Practice Optimisation & Technology: Identify, evaluate and implement solutions that streamline operations, enhance patient access, or improve financial performance.

Who You Are

Targeted Talent: You currently manage a GP or multidisciplinary clinic—or bring comparable expertise from healthcare ops, hospital units, or fast-paced professional services.

Tech-Fluent & Data-Driven: You’re confident using health data, telehealth tools and AI scribes to improve care outcomes.

Financially Savvy: You understand Medicare item numbers, cost recovery, and how to optimise profitability while staying compliant.

People-First Leader: You bring empathy to tough conversations, coach staff for growth, and lead with clarity and warmth.

Strategic Thinker: You communicate with nuance, understand patient dynamics, and balance vision with KPIs and execution.

The Impact You’ll Make

Enhance Systems: Help the right patients see the right clinicians faster through smoother scheduling and triage.

Elevate Quality: Introduce subtle but powerful refinements that boost care, teamwork and efficiency.

Empower the Team: Help staff thrive and grow in their roles—raising performance and morale.

Fuel Growth: Support the expansion of integrated services, making care more connected and convenient for our community.

Our Recruitment Process

Shortlisting: We’ll review all applications submitted in the first 3 weeks and shortlist those best aligned with our goals.

Job Description: Shortlisted applicants will receive the full JD—and we’ll welcome your feedback to align it to your strengths.

Intro Call: We’ll arrange a 15–20-minute phone call to get to know you, answer questions and discuss salary expectations.

Onsite Meeting: You’ll be invited to our St Ives clinic for a deeper discussion, practice tour and alignment check.

Offer: If we’re a match, we’ll extend a formal offer and agree on start date and working arrangements.

Onboarding: You’ll receive a personalised onboarding plan, so you hit the ground running from Day 1.

Employment Details

Type: Full-time, permanent position

Location: Predominantly on-site at our St Ives clinic

Hours: Standard practice hours, with occasional after-hours for events, meetings or accreditation

Salary: Competitive remuneration aligned with experience and benchmarks

Professional Development: Support for CPD, accreditations and ongoing growth

Ready to Apply?

If you’re ready to redefine what a practice manager can be—and have the blend of operational skill, strategic vision and people-first leadership—we want to hear from you.

Please email your CV and a cover letter explaining how your experience and values align with our mission to care, innovate and transform healthcare on the North Shore.

Apply now: [email protected]